Pam Harrison
Sheridan,OR
Summary
Driven by a passion for animal welfare and operational excellence, I spearheaded initiatives at Newberg Animal Shelter that significantly improved adoption rates and enhanced staff efficiency. My expertise in shelter operations and compassionate communication, coupled with a knack for crisis management and donor relations, resulted in a tangible increase in community support and funding.
Overview
3
3
years of professional experience
Work History
Animal Shelter Manager
Newberg Animal Shelter
09.2021 - Current
- Monitored trends in homelessness within the community actively to inform strategic planning processes for the shelter.
- Increased client satisfaction rates by soliciting feedback on services provided and making necessary improvements accordingly.
- Enhanced staff efficiency by providing ongoing training and support in crisis intervention and conflict resolution techniques.
- Managed a team of employees and volunteers, delegating tasks appropriately to maintain a safe and efficient work environment.
- Streamlined the intake process for incoming animals, ensuring accurate documentation and proper housing assignments.
- Oversaw the successful rehoming of numerous animals by coordinating with rescue organizations and adoptive families.
- Ensured compliance with local ordinances by conducting routine inspections of all areas within the facility.
- Enhanced animal care by implementing efficient daily routines and health checks for the shelter animals.
- Established positive community relations through regular outreach events, volunteer opportunities, and educational programs.
- Improved adoption rates by creating engaging profiles and showcasing available animals on social media platforms.
- Prioritized animal welfare by addressing concerns promptly, collaborating with veterinarians to develop appropriate treatment plans.
- Maximized shelter efficiency through continuous process evaluation, identifying areas for improvement and implementing necessary changes.
- Collaborated with law enforcement agencies to investigate cases of animal abuse or neglect and facilitated necessary legal actions.
- Facilitated smooth transitions for newly adopted pets by providing support resources such as behavioral training and follow-up checkins.
- Implemented new cleaning protocols that resulted in a decrease in disease transmission among shelter animals.
- Increased funding for the shelter by organizing successful fundraising events, grant applications, and donor outreach efforts.
- Maintained detailed records of all shelter activities, including animal intakes, adoptions, medical treatments, and facility maintenance tasks.
- Conducted staff training sessions to improve knowledge of animal behavior, handling techniques, and safety protocols.
- Developed effective partnerships with local veterinary clinics to provide quality medical care for shelter animals at reduced costs.
- Kept animals clean and free of contaminants to promote optimal health.
- Administered medications to animals in treatment and documented changes in condition.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
Education
Diploma - General Education
El Cajon Valley High School
El Cajon, CA06.1987
Skills
Shelter Operations
Compassionate communication
Animal Behavior Assessment
Donor Relations
Crisis Management
Facility Maintenance
Adoption Processes
Positive Attitude
Teamwork and Collaboration
Customer Service
Time Management
Attention to Detail
Team Leadership
Managing Operations and Efficiency
Hiring and Training
Staff Management
Schedule Management
Employee Coaching and Mentoring
Onboarding and Orientation
Negotiation
Performance Evaluations
Timeline
Animal Shelter Manager
Newberg Animal Shelter
09.2021 - Current
Diploma - General Education
El Cajon Valley High School
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