Pam Higginbotham
Jonesborough,TN
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier/Cash Office Clerk
Lowes Home Improvment
Jonesborough, TN
05.2023 - Current
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Business Manager
Porter Academy
Roswell, GA
08.2010 - 05.2022
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Negotiated pricing agreements with vendors and suppliers based on organizational needs.
- Prepared monthly financial statements for review by executive leadership team.
- Implemented safety protocols throughout the workplace to protect employees from harm.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Determined customer needs and calculated payment options based on consultative sales process.
Education
Bachelor of Science - Accounting/Finance
Western Carolina University
Cullowhee, NC05-1992
Timeline
Customer Service Cashier/Cash Office Clerk
Lowes Home Improvment
05.2023 - Current
Business Manager
Porter Academy
08.2010 - 05.2022
Bachelor of Science - Accounting/Finance
Western Carolina University