Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pam Higgins

ROCHESTER,MN

Summary

Dedicated service specialist bringing resourcefulness and strong background combined with exceptional customer service and organizational skills. Approaches each service issue with analytical, level-headed approach to identify needs, resolve problems and maximize customer satisfaction.

Overview

27
27
years of professional experience

Work History

Patient Appointment Service Specialist

Mayo Clinic
200 1st St SW, Rochester
03.2010 - Current
  • Daily communication with patients and coworkers in a helpful, sincere, and professional manner.
  • Efficiently managed patient demographics updates and appointment scheduling.
  • Prioritize daily inbasket communication from providers, emails regarding provider absences' portal messages, and scheduled outreach.
  • Keep the needs of the Patient First

Engagement Specialist

Mayo Clinic/Kelly temp
Rochester, MN
03.2007 - 05.2010
  • Skilled in handling telephone communications efficiently
  • Completed brief assessments for Mayo Tobacco Quitline and Disease Management programs.
  • Attained members' information accurately.
  • Organized appointments with life style coaches
  • Prioritized duties to varied levels of workload, adapted to phone volumes in a timely fashion per call center guidelines

Assistant Store Manager

Tuesday Morning
Rochester, MN
09.2006 - 03.2007
  • Customer Service and in-depth knowledge of the store operations
  • Daily deposit and store closing processes
  • Proficient in cash register sales/ returns.
  • Received truck deliveries.

Receptionist

Rochester Montessori School
Rochester, MN
09.2002 - 02.2005
  • Responsible for multiple phone lines
  • Generated daily annoucements
  • Calculated daily deposits
  • Greeted visitors and assessed needs proficiently
  • Assisted in mail postage processing, typing of memos and letters.
  • Created new student packets
  • Accurate filing
  • Used Microsoft Word, and Excel

Customer Service Representative

American HomePatient
Rochester, MN
04.2002 - 04.2003
  • Answered phones for DME supply
  • Created new client files and demonstrated equipment
  • Completed daily deposit, filing and mail
  • Resolved customer complaints promptly and efficiently.

Medical Records Specialist

St Paul Radiology
Rochester, MN
06.1997 - 09.2002
  • Coordinated the delivery and receipt of medical records, mostly films.
  • Expertly answered phones or voicemail to get these requests.
  • Greeted and checked in patients for CT, MRI, and PET scans at the front desk.
  • Demonstrated proficiency in scheduling scans
  • Collaborated with Techs and Radiologists to manage communication

Education

Certificate - Medical Secretary

Rochester Community And Technical College
Rochester, MN
06-1997

Skills

  • 27 years customer service experience
  • Proficient in Epic, Microsoft Teams, Outlook, and MS word
  • Accurate Scheduling
  • Use Active Listening
  • Multi-tasking
  • Team-player and Independent worker

Accomplishments

  • Bronze Award for Organizing our teams information on to websites-similar to share point back in 2010 in Lifestyle Coaching program
  • Learning Epic from the ground up

Timeline

Patient Appointment Service Specialist

Mayo Clinic
03.2010 - Current

Engagement Specialist

Mayo Clinic/Kelly temp
03.2007 - 05.2010

Assistant Store Manager

Tuesday Morning
09.2006 - 03.2007

Receptionist

Rochester Montessori School
09.2002 - 02.2005

Customer Service Representative

American HomePatient
04.2002 - 04.2003

Medical Records Specialist

St Paul Radiology
06.1997 - 09.2002

Certificate - Medical Secretary

Rochester Community And Technical College

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Pam Higgins