Pam Houston
Monroe,NC
Summary
Highly experienced communicator with a proven track record in client relations, problem-solving, and delivering exceptional service. Skilled in navigating diverse customer needs, managing complex cases, and leading cross-functional collaboration. Adept at building strong relationships, understanding customer needs, and delivering tailored solutions with integrity and care. Option A: Passionate about home design, driven by results, and motivated to contribute to a team that values trust, faith, and family. Option B: Now seeking to transition into the custom home building industry, where I can combine my love of home design with my deep experience in client-centered service, education, and organizational development. Looking to contribute to a company rooted in faith, family values, and customer trust.
Overview
34
34
years of professional experience
Work History
Speech Language Pathologist
Union County Public Schools
Monroe, NC
01.2013 - Current
- Re-hired when full time position became available, serving as lead liaison for diverse client base, providing individualized solutions in fast-paced, high-responsibility environments.
- Facilitated and managed over 60 unique client caseloads, designing customized service plans and coordinating care across interdisciplinary teams.
- Conducted regular consultative meetings to evaluate progress, address concerns, and align on goals—skills directly transferable to sales processes.
- Developed strategic care plans, much like a tailored sales pitch, aligning services to each customer’s needs.
- Led team meetings, managed critical documentation, guided new employees, and educated stakeholders to optimize outcomes.
- Built enduring relationships with families and community partners, ensuring long-term engagement and satisfaction.
Speech Language Pathologist
Atrium Health Union
Charlotte, NC
01.2012 - 01.2013
- Rehired part-time with Atrium Health due to priorities of motherhood.
- Worked in a fast-paced, client-facing role solving real-time challenges with attention to detail and responsiveness, ensuring consistent and high-quality service delivery.
- Delivered high-impact consultations to clients across acute and outpatient settings.
- Researched and executed complex strategies for client challenges, consistently exceeding satisfaction metrics.
- Recognized by leadership and peers for excellence in service, responsiveness, high client satisfaction, and interpersonal skills.
- Cultivated relationships with diverse clientele through empathy, clarity, and results-driven communication.
Speech Language Pathologist
White Oak of Waxhaw
Waxhaw, NC
01.2010 - 01.2012
- Spearheaded new program implementation in a startup environment for a new 100-bed facility, designing service delivery protocols to streamline customer care and experience standards.
- Collaborated with leadership to create initiatives that improved client safety, engagement, outcomes, efficiency, and satisfaction.
- Mentored team members and established best practices to elevate team performance and client outcomes.
- Led staff training in client interaction and communication strategies, improving overall service satisfaction.
- Oversaw client journey from initial inquiry to post-service follow-up—similar to guiding prospects through the sales funnel.
Speech Language Pathologist
Union County Public Schools
Monroe, NC
01.2008 - 01.2010
- Contract PRN position, case managing high volume, diverse group of students with complex medical and educational needs.
- Collaborated with parents, community, and educators to create and implement individualized treatment plans focused on efficient outcomes.
- Managed caseloads and travel to multiple schools, prioritizing student, family and staff needs while working part-time as a contract therapist and raising three young children.
Full-Time Stay at Home Mother
Waxhaw, NC
01.2003 - 01.2008
- Managed household budget and finances while maintaining active involvement in community.
- Managed spiritual, social-emotional, educational, and physical development of my three sons.
- Coordinated, organized and implemented time management and daily schedules for the family, ensuring smooth operation of household activities, trips, extra-curricular activities and sports, and medical and academic appointments.
- Effective problem solving, conflict resolution and crisis management, ability to multitask and deal efficiently and calmly with highly stressful and chaotic situations.
Senior Speech Language Pathologist
Atrium Health Carolinas Medical Center and Carolinas Rehabilitation
Charlotte, NC
01.1997 - 01.2003
- Company Overview: Level 1 trauma center and largest free-standing rehabilitation center in the region.
- Developed individualized care and management of stroke and brain injury at Level 1 trauma center and largest free-standing rehabilitation center in the region, ensuring consistent and high-quality service delivery.
- Developed and delivered training and education for staff, medical residents, patients and families, emphasizing client-focused care and communication.
- Specialized in high-impact consultations for complex client needs.
- Delivered group sessions and individual consults, presenting tailored solutions and engaging clients with warmth and clarity.
- Trained teams and mentored junior staff in effective communication and relationship building, driving service excellence.
- Level 1 trauma center and largest free-standing rehabilitation center in the region.
Speech Language Pathologist
Novant Health Forsyth Medical Center
Winston Salem, NC
01.1992 - 01.1997
- Led multiple initiatives across inpatient, outpatient, and long-term care settings.
- Introduced first-of-its-kind programs in neonatal and community reintegration services.
- Recognized for building innovative solutions that enhanced the client journey from first contact to follow-up care, including research and program development for community re-entry focused care.
- Presented my research at the National Stroke Conference in Cambridge, Massachusetts to an audience of diverse medical professionals from across the country.
Education
Master of Arts - Speech Language Pathology
University of Tennessee
KnoxvilleBachelor of Science - Communicative Disorders
East Tennessee State University
Skills
- Client-Centered Communication
- Customer Relationship Building
- Cross-Functional Team Collaboration
- Communication Skills
- Presentation Skills
- Needs Assessment
- Strategic Planning
- Emotional Intelligence
- Relationship Building
- Time Management
- Goal Achievement
- Mentorship
- Training Facilitation
- Program Development
- Program Implementation
- Strategic Problem Solving
- Integrity-Driven Decision Making
- Project Management
- Adaptability
- Organization
- Fast-Paced Environments
Core Sales Competencies
- Client-Centered Communication & Customer Relationship Building
- Cross-Functional Team Collaboration
- Communication & Presentation Skills
- Needs Assessment & Strategic Planning
- Emotional Intelligence & Relationship Building
- Time Management & Goal Achievement
- Mentorship & Training Facilitation
- Program Development & Implementation
- Strategic Problem Solving & Integrity-Driven Decision Making
- Project Management, Adaptability & Organization in Fast-Paced Environments
Websites
Leadership And Community Involvement
- Former Youth Group Leader, Weddington United Methodist Church
- Former Sunday School Teacher, Mineral Springs United Methodist Church
- Former Fundraiser & Spirit Wear Chair, Parkwood Athletic Booster Club
- Creator of Love Works, a program designed to foster community engagement, work and social skills for individuals with special needs
References
Available upon request/Included under separate document
Objective
Highly experienced communicator with a proven track record in client relations, problem-solving, and delivering exceptional service. Skilled in navigating diverse customer needs, managing complex cases, and leading cross-functional collaboration. Adept at building strong relationships, understanding customer needs, and delivering tailored solutions with integrity and care., Passionate about home design, driven by results, and motivated to contribute to a team that values trust, faith, and family., Now seeking to transition into the custom home building industry, where I can combine my love of home design with my deep experience in client-centered service, education, and organizational development. Looking to contribute to a company rooted in faith, family values, and customer trust.
Professional Highlights
Speaker, Addressing Cognitive Issues in Interdisciplinary Groups to Facilitate Desired Outcomes, National Stroke Rehabilitation Conference, Cambridge, MA
Timeline
Speech Language Pathologist
Union County Public Schools
01.2013 - Current
Speech Language Pathologist
Atrium Health Union
01.2012 - 01.2013
Speech Language Pathologist
White Oak of Waxhaw
01.2010 - 01.2012
Speech Language Pathologist
Union County Public Schools
01.2008 - 01.2010
Full-Time Stay at Home Mother
01.2003 - 01.2008
Senior Speech Language Pathologist
Atrium Health Carolinas Medical Center and Carolinas Rehabilitation
01.1997 - 01.2003
Speech Language Pathologist
Novant Health Forsyth Medical Center
01.1992 - 01.1997
Master of Arts - Speech Language Pathology
University of Tennessee
Bachelor of Science - Communicative Disorders
East Tennessee State University