Pam Jackson
Austin,TX
Summary
Assigns, updates, and closes cases on Examination Returns control System (ERCS), Audit Information Management System (AIMS) and Report Generation System (RGS) as necessary.Establishes control on ERCS for collateral records and returns requisition in Technical Service Prepares form 1040.
Analyze a variety of analyze sources including Internal Revenue Manual, SERP and IDRS to research and initiate action on tax issues obtaining applicable returns, schedules, and information.
Verified, analyzed and adjusted taxpayer accounts according to set according to according to set standards of efficiency and quality
Secured payments of delinquent taxes and filing of delinquent tax returns.
Overview
29
29
years of professional experience
Work History
Tax Examining iTechnician. 40hrs-GS-0592-06
Internal Revenue Service, IRS
03.2021 - Current
- Assigns, updates, and closes cases on Examination Returns Control System (ERCS)
- Audit Information Management System (AIMS) and Report Generation System (RGS) as necessary
- Establishes controls on ERCS for collateral records and returns requisitioned in Technical Services
- Prepares Form 10904 (deletion of ERCS/AIMS record) as required
- Use Integrated Data Retrieval System (IDRS) for research in helping ICO with DLN look ups
- Utilize the Internal Revenue Manual (IRM) and job aides to follow procedures in processing the work
- Serve as back up lead when needed
- Provide OJI and training to new and returning employees
- Research and initiating actions on tax returns and tax issues for correction on tax records
- Ensure timely correcting of Power of Attorney (POA) information.
IRS Clerk 40HRS/ Week GS-030-05
IRS
03.2021 - 07.2022
- Perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related open, sort and distribute both incoming outgoing mail
- Maintain appropriate records and/or logs for tracking and reconciliation purposes
- Conduct searches and other follow up action
Access & Eligibility Service Clerk 40 HRS/ Wk G5
Texas Human Services
05.2019 - 04.2021
- Performs clerical/administrative work involving routine and special duties for the department with limited supervision
- Primary responsibilities include uploading, faxing and answering a variety of questions related to the client’s benefits case
- Preparing charts and reports for the supervisors by the specified due dates
- Other duties include but not limited to: Daily auditing of client records (paper and computerized) for accuracy; ensures completion and finalization of documentation within specified time frames; notifies case workers of incomplete and/or missing documentation and delivers documents for completion as needed.
Domestic and Canadian Sales Coor. 40HRS/Weeks G06
DeWied International
San Antonio, TX
08.2016 - 04.2018
- Coordinator of all domestics and Canadian sales actives for the company including but not limited to the preparation of documents, allocation and invoicing of sales orders, sales order price verification, liaising with the Sales department, accounting department, warehouse, production department, freight carriers and customers over any inquiries or issues as they pertain to the shipping of orders.
Supply Chain Support Specialist. 40HRS/ Week GS 07
IMPROVED PIPING PRODUCTS INC.
San Antonio, TX
02.2011 - 01.2015
- Manage arrival dates of incoming product
- Assist in identifying delayed product and taking appropriate action
- Provide timely support to customers, suppliers and internal departments regarding product delivery status
- Furnish appropriate documentation to freight forwarders for incoming product
- Ensure timely updates of Supply and Demand forecast data
- Support inside sales through customer order entry and coordination of orders to distribution facility.
Tax Preparer 20HRS/ Week GS 03
LIBERTY TAX SERVICES (Seasonal)
San Antonio, TX
01.2010 - 04.2010
- Prepared income taxes, answered phones, and collected payments for services.
Transportation Coordinator. 40HRS/ GS 08
VTECH COMMUNICATIONS
San Antonio, TX
02.2001 - 08.2009
- Coordinated all carriers for daily pick-ups and shipments for the warehouse
- Maintained all reports and tracking for daily shipments
- Supported operations needs for yard management and equipment availability
- Dropped orders to ship out and routed shipments via the appropriate methods and procedures
- Communicated daily shipment information with sales representatives and sales support personnel
- Managed expedited shipments and accurately produced all documents needed for shipping product.
Order Entry and Procurement Lead
MSAS GLOBAL LOGISTICS INC.
San Antonio, TX
01.1996 - 01.2001
- Provided technical advice to data input operations
- Resolved issues to insure accuracy of all customer replacement orders
- Maintained order entry accuracy level of 95% or greater
- Posted billing and maintained accounts receivable
- Insured operation expenses remained within budget.
Education
General Office Specialist Certificate -
San Antonio College
06.2010
Six Sigma Green Belt -
MoreSteam University
San Antonio, TX05.2007
GED -
Austin Community College
Austin, TX08.1989
Skills
- Supply Chain
- Logistics
- Order Management
- ERP
- Import Freight Documentation
- Outbound Logistics
- Order Entry
- Attention to Detail
- Efficiency
- Work Ethic
- Teamwork
- AS/400
- SAP By-Design
- Macola
- CPAM
- Consumer Products Account Management System
- Accounts Receivable
- Budgeting
- Data Entry
- Purchase/Customer Order Maintenance
- Multi-Line Telephones
- Microsoft Office Suite
- Outlook
- Word
- Excel
- PowerPoint
Timeline
Tax Examining iTechnician. 40hrs-GS-0592-06
Internal Revenue Service, IRS
03.2021 - Current
IRS Clerk 40HRS/ Week GS-030-05
IRS
03.2021 - 07.2022
Access & Eligibility Service Clerk 40 HRS/ Wk G5
Texas Human Services
05.2019 - 04.2021
Domestic and Canadian Sales Coor. 40HRS/Weeks G06
DeWied International
08.2016 - 04.2018
Supply Chain Support Specialist. 40HRS/ Week GS 07
IMPROVED PIPING PRODUCTS INC.
02.2011 - 01.2015
Tax Preparer 20HRS/ Week GS 03
LIBERTY TAX SERVICES (Seasonal)
01.2010 - 04.2010
Transportation Coordinator. 40HRS/ GS 08
VTECH COMMUNICATIONS
02.2001 - 08.2009
Order Entry and Procurement Lead
MSAS GLOBAL LOGISTICS INC.
01.1996 - 01.2001
General Office Specialist Certificate -
San Antonio College
Six Sigma Green Belt -
MoreSteam University
GED -
Austin Community College
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