Summary
Overview
Work History
Education
Skills
Timeline
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Pam Jones

Fairfield,TX

Summary

Dynamic Bar and Restaurant Manager with a proven track record, enhancing customer satisfaction and streamlining operations for profitability. Expert in staff management and cocktail creation, I excel in fostering team efficiency and elevating guest experiences. My approach combines meticulous cost control with a passion for service excellence, significantly boosting establishment reputation and loyalty.

Overview

19
19
years of professional experience

Work History

Bar and Restaurant Manager

The Old Gin
01.2022 - 12.2024
  • Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Managed inventory control processes for reduced waste and optimized profit margins.
  • Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Streamlined operational procedures for increased efficiency in daily tasks such as opening/closing routines, shift scheduling, and cash handling processes.
  • Increased staff retention through effective hiring, training, and performance management practices.
  • Collaborated with chefs on menu development for improved guest experience and increased sales.
  • Enhanced the establishments reputation through consistent delivery of exceptional service, food quality, and ambiance.
  • Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Bartender/Bar Manager

D&R's Private Club
01.2006 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Bartender

Top Golf
04.2016 - 12.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.

Education

High School Diploma -

Fairfield ISD
Fairfield, TX
05-1992

Skills

  • Staff management
  • Scheduling coordination
  • Cocktail creation
  • Cost control
  • Passion for customer satisfaction
  • Organization and prioritization
  • Menu pricing
  • Attention to detail
  • Reliability
  • Money handling
  • TABC certified & Food Handlers
  • Employee training

Timeline

Bar and Restaurant Manager

The Old Gin
01.2022 - 12.2024

Bartender

Top Golf
04.2016 - 12.2018

Bartender/Bar Manager

D&R's Private Club
01.2006 - 03.2021

High School Diploma -

Fairfield ISD
Pam Jones