Pam Jones
Jasper,AL
Summary
Dynamic Lead Optician with extensive experience at Dr. Daryl G. Custred, excelling in eye wear adjustments and insurance approvals. Proven ability to enhance patient satisfaction through exceptional customer service and effective sales strategies. Skilled in optical dispensing and office administration, ensuring timely delivery of quality eye wear solutions.
Overview
23
23
years of professional experience
Work History
Lead Optician
Dr. Daryl G. Custred
09.2014 - 09.2025
- Assisted in fitting and adjusting eyeglasses for optimal comfort and vision.
- Supported patients in selecting appropriate eye wear based on lifestyle needs.
- Learned to operate optical equipment for lens measurement and adjustments.
- Collaborated with team members to maintain a clean and organized workspace.
- Processed eye wear orders and ensured timely delivery.
- Answer phone, schedule appointments, collect balances, and access patients insurance benefits pertaining to eye wear.
Scheduling Specialist
Southern Orthopedics & Sports Medicine
05.2008 - 09.2014
- Coordinated scheduling for multi-department projects, ensuring optimal resource allocation and timely task completion.
- Streamlined communication between departments to facilitate seamless workflow and minimize scheduling conflicts.
- Assessed and prioritized incoming requests to optimize scheduling processes and improve response times.
- Answering phone calls, emails, or online requests from patients. Verified insurance details. Confirmed patient attendance before visits and gave patients instructions prior to visits. Handled scheduling issues or complaints politely and efficiently.
- Coordinated with doctors, nurses, and other staff to find suitable time slots.
Lead Optician
Dr. Ferris
06.2002 - 04.2008
- Assisted in fitting and adjusting eyeglasses for optimal comfort and vision.
- Supported patients in selecting appropriate eye wear based on lifestyle needs.
- Learned to operate optical equipment for lens measurement and adjustments.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eye wear orders.
- Scheduled appointments, answering the phone, filed insurance, creating new patient charts and sold glasses.
Education
No Degree - Business Education
Bevill State Community College
Sumiton, AL08-1989
GED -
Bevill State Community College
Sumiton, AL09-1988
Skills
- Professionalism and ethics
- Motivational skills
- Sales strategy development
- Quality control monitoring
- Insurance verification
- Optical orders
- Prescription interpretation
- Optical dispensing expertise
- Eyewear adjustment techniques
- Computer skills
- Insurance approvals
- Office administration
Timeline
Lead Optician
Dr. Daryl G. Custred
09.2014 - 09.2025
Scheduling Specialist
Southern Orthopedics & Sports Medicine
05.2008 - 09.2014
Lead Optician
Dr. Ferris
06.2002 - 04.2008
No Degree - Business Education
Bevill State Community College
GED -
Bevill State Community College
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