Pam King
Credit Union Specialist
Mesa,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Family Nanny
Vassaur Family
10.2021 - 12.2023
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Dressed the children and prepared and fed them meals and snacks.
Customer Experience Specialist
Grainger
02.2020 - 09.2021
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Documented all customer interactions in internal database to maintain customer service history details.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Documented customer interactions in internal database to maintain customer service history details.
Underwriting Service Assistant
State Farm Insurance
02.2019 - 09.2019
- Performed wide-ranging administrative, financial and service-related functions including updating information for our customers.
- Produced accurate file documentation and organized resources to smoothly execute changes.
Imaging Technician
State Farm Insurance
02.2016 - 02.2019
- Updated claim files with medical documentation, legal documentation, pictures, etc. for the claim representatives to be able to look up what they needed in the file efficiently.
- Developed and maintained courteous and effective working relationships.
- Developed team communications and information for meetings.
Transportation Service Technician
State Farm Insurance
07.2012 - 02.2016
- Transported vehicles to repair shops for routine tasks such as tire rotation and balancing, oil changes and brake services with the company cars in our fleet.
- Handled rental vehicle reservations for our internal customers.
- Updated mileage logs for our internal customers.
- Ordered and sent out all insurance cards and registration stickers for our fleet.
- Handled all the invoices for the State of Texas Transportation.
- Answered all telephone calls coming in for our unit.
Administrative Controls Clerk
State Farm Insurance
08.2002 - 11.2012
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Controlled inventory stock levels, reordering as necessary within budget.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced duties of Associate while also functioning as Head Clerk.
- Handled all invoices related to utilities, dumpsters, bottled water, repairs to 40 facilities.
Word Processor Operator
State Farm Insurance Inc
10.1998 - 07.2012
- Accurately typed 60 words per minute with no errors.
- Typed from recorded transcription of form letters. Also typed up claim files from taped recordings.
Education
No Degree - Psychology
Richland Community College
Dallas, TxHigh School Diploma -
Lake Highlands High School
Dallas, TX05.1985
Skills
- Customer Account Management
- Upselling Products and Services
- Data Entry and Maintenance
- Customer Retention Strategies
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Order and Refund Processing
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Inter-Department Collaboration
- Call Volume and Quality Metrics
Timeline
Family Nanny
Vassaur Family
10.2021 - 12.2023
Customer Experience Specialist
Grainger
02.2020 - 09.2021
Underwriting Service Assistant
State Farm Insurance
02.2019 - 09.2019
Imaging Technician
State Farm Insurance
02.2016 - 02.2019
Transportation Service Technician
State Farm Insurance
07.2012 - 02.2016
Administrative Controls Clerk
State Farm Insurance
08.2002 - 11.2012
Word Processor Operator
State Farm Insurance Inc
10.1998 - 07.2012
No Degree - Psychology
Richland Community College
High School Diploma -
Lake Highlands High School
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