PAM LEWIS
Englewood,CO
Summary
At Arnold Machinery, I spearheaded reception operations, significantly enhancing customer satisfaction through meticulous attention to detail and robust problem-solving skills. Expert in event coordination and customer service, I streamlined processes for improved efficiency, demonstrating exceptional multitasking abilities for optimal client experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Receptionist Manager
Arnold Machinery
09.2017 - Current
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted in planning of office events and meetings, ensuring smooth results
- Managed approximately 50 incoming calls, emails per day from customers.
Call Center Customer Service Specialist
SIGNET JEWELERS
09.2009 - 04.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Reduced caller wait times by managing inbound calls in a timely manner while maintaining a high level of professionalism and empathy.
- Provided comprehensive support for customers experiencing technical difficulties, troubleshooting issues until resolution was achieved.
- Promoted customer retention with exceptional service, consistently ensuring positive experiences during every interaction.
- Worked closely with supervisors to identify areas for improvement in individual performance as well as overall team efficiency.
- Adapted quickly to changes in call volume or staffing needs by seamlessly transitioning between different roles within the call center environment.
Education
Louisville High School
Louisville, OHMalone University
Canton, OHSkills
- Customer service focus
- Meeting facilitation
- Vendor relationships
- Event Coordination
- Attention to Detail
- Active Listening
- Analytical Thinking
- Customer Satisfaction Evaluation
Additional Information
My previous position with call center experience was 10 years at Signet Jewelers in Akron, Ohio. At Signet, I started in collections and moved to customer service and became a chatter. I resolved conflicts with customers experiencing issues with their jewelry purchases and staying in contact with the individual locations to resolve the customers disputes. Customer service and organizational skills are my strongest points.
Timeline
Receptionist Manager
Arnold Machinery
09.2017 - Current
Call Center Customer Service Specialist
SIGNET JEWELERS
09.2009 - 04.2017
Louisville High School
Malone University
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