Pam Lipps

• Led up to 30 direct reports, providing coaching, performance feedback, and development.
• Served as key holder and manager on duty, ensuring smooth store operation, and leadership presence.
• Drove sales, credit applications, and customer service scores.
• Delivered first-In class customer service fostering a welcoming and engaging shopping experience.
• Supported the hiring process conducting interviews, leading orientations, and onboarding new team members.
• Managed the truck Unload, and merchandising, ensuring timely product placement and optimal floor presentation.
• Managed the Omni Channel and Fulfillment Process, streamlining order processing and improving efficiency.
• Managed the Amazon Returns Center, ensuring accurate processing and compliance with company policies.
• Supervised cash register operations, balancing drawers daily, and minimizing discrepancies.
• Implemented corporate merchandising directives, maintaining visual standards and driving product sell-through.
• Maintained a clean, safe, and organized store environment, enhancing the overall customer experience.

• Supervised the Truck Unload Process and Merchandising
• Key Holder / Manager on Duty Shifts
• Training, Coaching, and Mentoring
• Oversaw daily operations to ensure adherence to company policies and procedures

• Maintained stock of items, cleanliness, organization, and provided excellent customer service
• Trained new employees on overall company and department specific policies and procedures

Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.

• Picked orders, packed boxes, and prepared shipments.
• Led a Group of Merchandise Processors ensuring Productivity and Problem Solving.
• Very Passionate about Training, Developing Training Manuals, and Leading small group Training sessions.