Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

PAM MALHOTRA

Summary

Self-Motivated Health Care Professional with A Diverse Background in Healthcare Marketing Business Development and Nursing Home Admissions

Skilled in leading dynamic teams and managing complex processes within educational settings. Utilized strengths in project management and strategic planning to drive admissions success and student engagement. Looking to transition these transferable skills to new field, leveraging experience gained in collaborative and goal-oriented environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Admissions Director

HAVEN MANOR SNF
08.2023 - Current
  • Currently responsible for facilitating and acting as a liaison for Long term and short term patients from health care facilities to our 240 bed long term care facility
  • Marketing plan comprises of weekly visits to hospitals to meet with social workers/discharge planners at hospitals to cultivate and educate team members of the services provided by our Snf to the patient needs in the hospitals
  • Also help to brand this Snf by attending appropriate networking events in the elder care industry
  • Make sure that the PRI's are being evaluated timely by the DON- Director Of Nursing that are coming into the facility

Facilitated Enroller / Community Engagement

AFFINITY BY MOLINA
04.2024 - 08.2024
  • Licensed Assistor with the New York state dept of health promoting MOLINA'S many lines of business including Essential plan- Child health plus- Medicaid plans with a focus on the South Asian community by using my many language dialects
  • Managed accounts in Nassau and Suffolk counties for customers by selling and implementing health programs
  • I facilitate interaction with Community Leaders, Health care Clinics, Physician Offices To assist Clients in enrolling into one of Molina's health plans for clients ranging from ages 0-64

Community Engagement Specialist

HUMANA
01.2022 - 04.2024
  • Provided Marketing Support to enhance Brand Awareness by Conducting Presentations and Grassroots' Marketing Efforts at Senior Centers, Physician Offices, Senior Living Communities, Adult day care centers, libraries and networking groups
  • Assisted the 65 plus population and brand Humana Medicare Advantage Plans to The South Asian Community
  • Worked cross functionally with staff in different departments to assist clients
  • Engaged with special groups and families to qualify for health insurance
  • Drive revenue north of 20% through member engagement strategies

Business Development Manager

AGEWELL NY
06.2016 - 12.2022
  • Conducted Grassroots Marketing Efforts in all communities in Nassau and Suffolk counties of Long Island
  • Managed LHCSA- Licensed Home Care agency accounts and utilized management information systems to monitor the referral process exceeding my weekly goals by 120% in 2 years
  • Compiled weekly marketing reports for the team and senior management to see the growth of Agewell's different regions of the counties
  • Created a database of several hundred contacts including physicians with skilled specialties that are All in par- participating providers with the Age well Network of Physicians

Manager of Marketing & Admissions

HILAIRE REHAB AND NURSING
04.2007 - 06.2013
  • Accelerated the Marketing and outreach programs to maintain steady in- flow of long term and short-term residents by increasing nursing home admissions by 20% annually
  • Organized Seminars and Marketing Campaigns to inform and educate potential customers by writing promotional releases, handing out brochures, press releases, advertisements in local newspapers
  • Spearheaded and initiated the development of our website to target potential markets and communities to attract more patients to this small skilled nursing facility located in the beautiful town in Suffolk County in New York
  • Conducted in house facility tours and assisted families with admissions paperwork including communicating with insurance companies to ensure safe completion of admissions paperwork
  • Constantly maintained the latest industry knowledge of federal and state regulations for the ever-changing reimbursement rates for SNFs and kept in touch with hospital social workers

Marketing & Admissions

AFFINITY SKILLED LIVING & REHAB CENTER
01.2002 - 03.2007
  • Worked closely with hospitals and assisted living Organized facilities by performing site visits to discuss bed Availability for new residents by conducting sales facility tours and processed admissions

Grant Internship

NORTHWELL HEALTH
03.2002 - 06.2003
  • Worked on a Federal grant from the federal emergency management systems (FEMA)
  • Engaged with the local community, in the South Asian community providing mental health counseling services to the local residents and the elderly after 9/11
  • Responsible for presentations and group counseling sessions at various senior centers and assisted living facilities to create awareness of Project Liberty resulting in approx
  • 50% grant participation by reaching out to the community of Queens borough

Management Fellowship

KAISER PERMANENTE
08.1997 - 01.1998
  • Participated in a rigorous training and didactic program to help individuals develop managerial, administrative and marketing skills in health care management
  • Provided analytics for the Humana Acquisition by Kaiser Permanente for the Senior Director of Negotiations

Administrative Resident

BETH ISRAEL MEDICAL CENTER
06.1996 - 08.1996
  • Assisted practice administrators in various clinical and operational departments focusing on client development, marketing channels and administrative functions
  • Implemented special projects within the Managed Care Department and assisted with the timely completion of re-credentialing of physicians at the hospital

Education

MHA - Healthcare Administration

Hofstra University
01.1996

BBA - Marketing,Psychology

Hofstra University
01.1994

Skills

  • Community and Organizational Development
  • Client services
  • B2B services
  • B2C services
  • Communication skills
  • Proven track record in retention and growth
  • Good visualization of data
  • Salesforce CRM
  • Excel
  • Word
  • Zoom calls conversations
  • Public Relations
  • Customer Service skills
  • Insurance Medicare-Medicaid-MLTC
  • Sigma care
  • Careport
  • Allscripts
  • Office management
  • Policy creation
  • Performance monitoring

Accomplishments

  • Used Crm-Salesforce system to expedite the Nursing Home Admissions process for 240 bed skilled nursing facility
  • Collaborated with Director Of Nursing and Administration to conduct lunch n learn's and educational events to update social workers and clinical staff to send us geriatric patients

Affiliations

  • Senior Umbrella Networking Monthly Meetings
  • American College of Health Care Executives

Certification

Liscensed Assistor with the New York State Department of Health

Languages

hindi
Full Professional

Timeline

Facilitated Enroller / Community Engagement

AFFINITY BY MOLINA
04.2024 - 08.2024

Admissions Director

HAVEN MANOR SNF
08.2023 - Current

Community Engagement Specialist

HUMANA
01.2022 - 04.2024

Business Development Manager

AGEWELL NY
06.2016 - 12.2022

Manager of Marketing & Admissions

HILAIRE REHAB AND NURSING
04.2007 - 06.2013

Grant Internship

NORTHWELL HEALTH
03.2002 - 06.2003

Marketing & Admissions

AFFINITY SKILLED LIVING & REHAB CENTER
01.2002 - 03.2007

Management Fellowship

KAISER PERMANENTE
08.1997 - 01.1998

Administrative Resident

BETH ISRAEL MEDICAL CENTER
06.1996 - 08.1996

BBA - Marketing,Psychology

Hofstra University

MHA - Healthcare Administration

Hofstra University

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PAM MALHOTRA