Pamela Mayhew
Hazel Green
Summary
Dedicated Customer Experience Agent with proven skills in complaint resolution and workflow optimization. Achieved high performance metrics while maintaining positive customer relationships.
Overview
39
39
years of professional experience
Work History
Customer Experience Agent
Alorica
Dallas
06.2021 - 07.2025
- Resolved customer inquiries and issues to boost satisfaction levels.
- Quoted insurance coverage benefits, including professional, specialty, and facility options.
- Documented interactions for precise tracking and reporting.
- Maintained positive customer relationships through effective communication strategies.
- Participated in training sessions to enhance service skills and product knowledge.
- Utilized multiple systems and dual monitors to optimize workflow efficiency.
- Consistently achieved key performance metrics across all service areas.
Uber Driver
Self-employeed
Huntsville
05.2019 - 03.2021
- Navigated city routes efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with passengers to provide excellent customer service.
- Utilized in-app features for tracking earnings and managing schedules effectively.
- Ensured compliance with local regulations and safety standards while driving.
ECN Engineering Change Analyst
Sanmina
Huntsville
06.1986 - 10.2019
- Analyzed change requests to assess impact on production processes and resources.
- Developed documentation for change management processes and standard operating procedures.
- Monitored compliance with industry regulations during change implementation phases.
- Supported project managers in tracking progress of change initiatives and milestones achieved.
- Led change management and business strategy development to reduce losses and increase revenue.
Education
High School Diploma -
Robert E Lee
Huntsville05-1972
Skills
- Customer service
- Complaint resolution
- Data documentation
- Performance metrics
- Workflow optimization
- Call center experience
- Complaint handling
- Request management
- Negotiation skills
- Time management abilities
- Rapport building
- Computer skills
- Multitasking Abilities
Timeline
Customer Experience Agent
Alorica
06.2021 - 07.2025
Uber Driver
Self-employeed
05.2019 - 03.2021
ECN Engineering Change Analyst
Sanmina
06.1986 - 10.2019
High School Diploma -
Robert E Lee