Pamela McConnell
Escondido,CA
Summary
Self-motivated Registered Nurse brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Experienced QAPI Coordinator providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance. Detail-oriented Preceptor offering 40 years and wide-ranging expertise. Knowledgeable and practiced in Med-Surg, Maternal Child Health, and Hospice, as well as Quality Assurance. Skilled in communication, organization and task prioritization.
Overview
76
76
years of professional experience
1
1
Certification
Work History
QAPI Coordinator
Hospice Of The North Coast
Carlsbad , CA
2020.10 - Current
- Gathered and organized materials to support operations.
- Entered data, generated reports and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Led comprehensive staff member training covering key topics.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
RN Staff Nurse Med-Surge
Tricity Medical Center
Oceanside , CA
1982.07 - 2025.04
- Started intravenous fluids, administered medications and documented patient charts by recording food and fluid output and intake.
- Managed caseload of [Number] patients simultaneously by providing bedside care, treatments, IV therapy and wound care.
- Educated patients and families on medical-surgical procedures, therapeutic regimens and pain management techniques.
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions.
- Recorded and measured patients' weight, temperature, respiration and blood pressure.
- Monitored patients before, during and after surgical operations to evaluate patient care and maintained aseptic techniques through [Action] and [Action].
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different therapies and medications in line with physician orders and treatment plan.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Adhered to strict safety measures by carefully determining proper dosages before administering medications.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Recorded details regarding therapies to keep patient charts updated.
RN Case Manager
Hospice Of The North Coast
Carlsbad , CA
2018.05 - 2020.10
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Liaised with physicians regarding patient needs, performance and changes.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Performed evaluations on consistent basis to address changes in patient needs, conditions and medications, altering care plans when required.
- Created patient assessments and plans for individual home care needs.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
- Actively engaged in on-call rotations to deliver continuous quality care to patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Participated in on-call rotations to deliver after-hours care.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Administered medications and treatments as prescribed by physicians.
- Authored clinical notes and updates to be reviewed by patient's primary physician.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
RN Case Manager
TERI, Inc.
Oceanside , CA
2012.01 - 2018.05
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Created individualized care plans based on nursing diagnosis and incorporated appropriate nursing methods to achieve positive outcomes.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
RN Staff Nurse, Maternal Child Health
Tricity Medical Center
Oceanside , CA
1985.04 - 2008.01
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications and prevention methods.
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Helped young patients feel comfortable with procedures and immunizations.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Analyzed and interpreted patients' histories, symptoms, physical findings and diagnostic information to develop appropriate diagnosis.
- Assisted in natural labor, and provided assessment to laboring and newly post partum patients.
- Provided bedside care and treatment for patients in Pediatric/Surgical units.
- Provided educational support to patients and families to inform them of procedures.
Education
ADN - Nursing
Palomar College
San Marcos, CA06.1982
Skills
- Project Coordination
- Team Management
- Database Management
- Strategic Planning
- Verbal and Written Communication
- Professional Networking
- Department Coordination
- File and Data Retrieval Systems
- Problem Resolution
- Data Analysis and Modeling
- Friendly and Relatable
- Leadership and Change Management
- Recordkeeping
Certification
- Certified CHPN since 2018
Timeline
QAPI Coordinator
Hospice Of The North Coast
2020.10 - Current
RN Case Manager
Hospice Of The North Coast
2018.05 - 2020.10
RN Case Manager
TERI, Inc.
2012.01 - 2018.05
RN Staff Nurse, Maternal Child Health
Tricity Medical Center
1985.04 - 2008.01
RN Staff Nurse Med-Surge
Tricity Medical Center
1982.07 - 2025.04
ADN - Nursing
Palomar College
- Certified CHPN since 2018
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