PAMELA MIDDLETON

Work History

Allan's Auto Sales

03.2008 - Current

Managed day-to-day business operations.
Worked with marketing teams to create print and online advertisements to bring in new customers.
Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
Prepared bank deposits and handled business sales, returns and transaction reports.
Evaluated suppliers to maintain cost controls and improve operations.
Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.

Wayne's World RV Supercenter

08.2003 - 12.2008

Created, maintained and updated filing systems for paper and electronic documents.
Defined clear targets and objectives and communicated to other team members.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Maintained computer and physical filing systems.
Controlled finances to lower costs and keep business operating within budget.
Updated reports, managed accounts, and generated reports for company database.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Service and warranty writer

Crawford And Company

09.1995 - 07.2003

Organized, planned and documented materials for Workers comp claims and Auto insurance claims.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Visited customer locations to evaluate damage and provided cost estimates for remediation.
Clarified coverage of losses to policyholders and provided assistance in itemizing damages.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Negotiated Workers comp settlement agreements to resolve disputes.
Prepared weekly documents for managers or legal personnel.
Collected information from customers to complete claims and legal files.
Prepared summaries of damage, payments, and policy coverage.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Followed up on potentially fraudulent claims initiated by claims representatives.
Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
Maintained contact with claimants and attorneys to determine treatment status.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.