Pam Mora
Tripp,SD
Summary
Enthusiastic individual with high integrity, strong work ethic and excellent leadership skills looking for a career with a strong company with opportunity to advance.
Overview
14
14
years of professional experience
Work History
Customer Care Call Center
FIRST Premier Bankcard
10.2023 - 05.2024
- Answer calls, assist credit card customers with Credit card payments, card issues, questions or concerns
Senior Credit Customer Care
FNBO-First National Bank of Omaha
02.2020 - 08.2023
- Call center for credit card customers
- Assisted with credit card issues, payments, disputes
- Transferred to appropriate Department if needed
- Maintained a professional demeanor during upset Customer calls
Dept Mgr
Hy-Vee
09.2018 - 12.2019
- Duties include merchandise ordering, inventory control, scheduling, payroll, Stocking shelves, training associates, customer assistance
Store Mgr
CC & F, Inc.
04.2017 - 08.2018
- Duties include merchandise ordering, inventory control, scheduling, payroll, budgeting, P&L, hiring of associates, billings accounts, collecting on past due accounts
- Also responsible for training of associates per company guidelines and insure company standards are held to the highest standards by all individuals including myself
Owner
Corner Grocery
05.2016 - 03.2017
- Overseeing three locations in multiple areas such as merchandise ordering, inventory control, scheduling, payroll, budgeting, P&L and hiring of associates, billing charge accounts, collecting on past due accounts
Store Mgr
Buche Foods
07.2014 - 05.2016
- Managed the grocery store in Tripp, SD
- My duties included merchandise ordering, inventory control, scheduling, payroll, budgeting, P&L, billing accounts, collecting on past due accounts and hiring of associates
- Also responsible of training of associates per Buche Food guidelines and insured company standards were held to the highest by all individuals including myself
Salon Leader/Store Supervisor
JcPenny
02.2010 - 07.2014
- Managed Salon in Yankton, SD
- My duties included merchandise ordering, inventory control, scheduling, payroll, budgeting, P&L and hiring of associates
- Also responsible for cash office duties such as deposits and reconciling end of days
- Insured all company philosophy’s were maintained and held to the highest standards
- Also served as a key holder for the store
Education
Phillips County Community College Graduate -
Phillips County Community College
Helena, AR01.1987
DeSoto High School Graduate -
DeSoto High School
West Helena, AR01.1985
Skills
- Training and development
- Proficiency with Microsoft Office Suite
- Web-based reporting tools
- Operations analysis
- Experience with conflict resolution
- Strategic planning
- Employee coaching
- Product management
- Quality assurance
- Scheduling
- Reception work
- Telephone skills
- Office correspondence
- Accounting practices
- P&L
- Budget/Expenses
- Billing/Collection of Past Due Credit Accounts
- Operating Multiple Systems
- Call Center Experience
Degreecertifications
- Degree and Licensed Cosmetologist
- Serve Safe Food Certified
- Tobacco Certified
- Alcohol Certified
- Underground Fuel Storage Certification- Level A
Careerfocus
Enthusiastic individual with high integrity, strong work ethic and excellent leadership skills looking for a career with a strong company with opportunity to advance.
Timeline
Customer Care Call Center
FIRST Premier Bankcard
10.2023 - 05.2024
Senior Credit Customer Care
FNBO-First National Bank of Omaha
02.2020 - 08.2023
Dept Mgr
Hy-Vee
09.2018 - 12.2019
Store Mgr
CC & F, Inc.
04.2017 - 08.2018
Owner
Corner Grocery
05.2016 - 03.2017
Store Mgr
Buche Foods
07.2014 - 05.2016
Salon Leader/Store Supervisor
JcPenny
02.2010 - 07.2014
Phillips County Community College Graduate -
Phillips County Community College
DeSoto High School Graduate -
DeSoto High School
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