Pam Naidoo

• I lead and direct the Learning & Development and Talent/Performance Management function and its activities while taking into account current and future requirements in order create a talent pool with requisite skill, knowledge, and competencies to enable Vodafone Qatar to meet its operational and strategic objectives, while ensuring that duties are performed to a satisfactory standard within Vodafone Qatar
• I manage a team of 4 individuals
• Drive the annual performance management process (goal setting, performance improvement plans, annual performance) to ensure a structured performance appraisal process, fair evaluation for all employees and identification of training and development needs
• Drive the career pathing and learning and development plans based on the outcomes of the performance evaluation and training needs analysis
• Ensure efficient and effective succession planning, staff development, upskilling/reskilling, coaching programmes, assessments, leadership development, IDPs
• Foster and drive a culture of learning by facilitating platforms for knowledge sharing across Vodafone such as sharing best practices, team forums, newsletters, training incentives, e-learning platforms, etc
• Develop and deliver a Learning & Development strategy that is aligned with business objectives and focuses on the staffs' learning needs
• Execute the learning calendar and learning plans within the allocated budget
• Manage internal and external trainings including scheduling, material preparation, logistics, trainers’ management, enrolment, training delivery, and updating of employee training records
• Evaluate the effectiveness of training imparted by capturing participant feedback and quantifying the results of training effectiveness through established training evaluation models
• Analyse talent-related metrics and analyse their results while ensuring proper measures are being taken
• Digital transformation of talent and learning, Oracle ERP rollout and enhancement
• Managing performance, developing and motivating my team to maximise performance
• Oversee the consolidation and recommend the department budget and monitor financial performance versus the budget
• Lead the management of change through continuous improvement of department systems, processes and practices
• Develop and lead the implementation of department policies, systems, processes, procedures and controls
• Ensure that all department reports are prepared timely and accurately
• Involved in ISO audits for talent & learning & development

• I manage the implementation of key resourcing processes, programs and initiatives aimed at attracting the right talent
• Achieves staffing objectives by managing end to end recruitment process as per Vodafone Qatar’s policies and guidelines
• Managing a team of 4 individuals (onshore and offshore)
• Initially started in an RPO capacity and then moved in-house
• Translates budgeted headcount into annual recruitment plan
• Responsible for recruitment across the business: Technology, Finance, HR, Consumer business Unit, Enterprise business unit, Legal & Regulatory, Customer Operations unit, Corporate Affairs, etc
• Responsible for all levels of hiring up to senior leadership level
• Work closely with the Organizational Effectiveness Team in identifying quarter-wise hiring requirements and translating these into actionable plans
• Define recruitment operating model and manage outsourced recruitment team via clear governance and partner management
• Manage resourcing and elements of strategic programmes eg
• Retail, call centre, technology transformation
• Responsible for roll out of various internal assessments eg
• Retail, call centre, graduates
• Responsible for the E2E recruitment process for new / backfill roles that arise within the business
• Ensure that all stakeholder interactions are professionally managed
• Handle escalations
• Ensure that all candidates get the right experience by continuously monitoring flow of information, feedback, etc
• Responsible for Graduate hiring process
• Annual review of preferred supplier list
• Production of various reports on recruitment activities to ensure that KPI’s are adhered to.

• Relocated to Egypt due to my spouse’s job and took a career break as there was a lack of employment opportunities in Egypt.

• This was my own recruitment company servicing the Middle East in recruiting candidates for all sectors.

Responsible for recruiting in the Abu Dhabi area (HR, Business Support, Finance, Sales & Marketing). Interviewing candidates – face to face or telephonically. Responsible for recruitment cycle from taking a job description to offer stage. Responsible for a team of 4 consultants. Preparing and monitoring of statistics. Coaching and training of staff.

Staff performance reviews. Account management. Promoting and participating in marketing and sales promotions. Quality control to maintain high levels of customer service. Implementation of standard operating procedures. Business Development – calls, client visits. Create and implement Business Plans.

• Responsible for a team of 5 recruitment consultants and running the Edinburgh branch
• Involved in the recruitment cycle from taking job description to offer stage
• Coaching and training of staff
• Client Relationship Management
• HR, Performance Appraisals, disciplinary procedures, etc
• Tender management
• Interviewing candidates/ recruitment consultants
• Preparing and monitoring of statistics
• Promoting and participating in marketing and sales promotions
• Quality control to maintain high levels of customer service
• Implementation of standard operating procedures
• Business Development - Sales Calls, client visits
• Business Plan; Budgets, H&S, Auditing, Petty Cash/Expenses