Pam Newlun
Kalamazoo
Summary
Accomplished Store Manager with a proven track record at Dollar Tree, enhancing customer satisfaction and streamlining operations. Excelled in customer service management and training, boosting store efficiency and employee morale. Known for outstanding communication and organizational skills, significantly improving store performance and customer loyalty.
Developed strong customer service and interpersonal skills in fast-paced retail environment. Demonstrates ability in handling transactions and maintaining stock levels accurately. Seeking to transition into new field where these skills can drive positive outcomes.
Friendly and dependable with positive outlook. Understands customer service fundamentals and operates point-of-sale systems. Committed to creating welcoming shopping experience and ensuring customer satisfaction.
Professional retail team member with strong experience in customer service, inventory management, and sales support. Known for effective teamwork, reliability, and adaptability in fast-paced environments. Skilled in point-of-sale systems, merchandising, and maintaining clean, organized store. Focused on delivering excellent results and enhancing customer satisfaction.
Overview
17
17
years of professional experience
Work History
Store Team Member
Meijer
05.2023 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
Store Manager
Dollar Tree
09.2007 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
High School Diploma -
Portage Central High School
Portage, MISkills
- Customer relations
- Workplace safety
- Multitasking and organization
- Store maintenance
- Store operations
- Reliability and punctuality
- Customer service management
- Training and mentoring
- Stock replenishment
- Friendly and positive
- Cash handling accuracy
- Outstanding communication skills
Timeline
Store Team Member
Meijer
05.2023 - Current
Store Manager
Dollar Tree
09.2007 - 05.2023
High School Diploma -
Portage Central High School
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