Pam Ottaviani
San Tan Valley,AZ
Summary
Hardworking and passionate job seeker with excellent customer service skills eager to secure entry-level Accounts Receivable position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Auto Damage Adjuster
GEICO, Government Employees Insurance
04.1999 - 08.2022
- Reduced fraudulent claims through thorough investigations and detailed documentation.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Maintained positive relationships with policyholders, providing exceptional customer service throughout the claims process.
- Negotiated fair settlements with claimants, balancing their needs with company interests.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
- Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
- Managed large caseloads of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Issued payouts to claimants.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Contacted Arizona Motor Vehicle Department to determine status of titles.
- Calculated and remitted state sales tax, service, and other charges.
Front Office Supervisor
Covery Lincoln Mercury
01.1991 - 03.1999
- Reduced outstanding accounts receivable balances by diligently following up on overdue invoices.
- Coordinated workflow among staff members ensuring timely completion of tasks while maintaining quality standards.
- Handled customer complaints professionally resolving issues promptly resulting in improved client relations.
- Reduced turnaround time for repairs through diligent project management and coordination between technicians, suppliers, and customers.
- Improved customer satisfaction by providing timely and accurate estimates for body repairs.
- Established a positive workplace culture where employees felt valued and motivated to perform at their best.
- Collaborated with insurance adjusters to ensure accurate claim processing and prompt payment for services rendered.
- Developed strong relations and partnerships with all vendors and insurance companies to facilitate productive business dealings.
Education
GED -
State of Arizona
Skills
Integrity and ethics
Inspection documentation
Customer service
Multitasking
Adaptability
Reliability
Claims settlement
Negotiation Skills
Damage assessment expertise
Billing
Bookkeeping
Timeline
Auto Damage Adjuster
GEICO, Government Employees Insurance
04.1999 - 08.2022
Front Office Supervisor
Covery Lincoln Mercury
01.1991 - 03.1999
GED -
State of Arizona
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