Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pam Overstreet

Eight Mile

Summary

Dynamic Team Lead at Pilot Flying J Travel Center with a proven track record in performance improvement and employee training. Expert in optimizing operations and fostering a positive work environment. Skilled in conflict resolution and quality control, enhancing team efficiency and service delivery through effective coaching and mentoring.

Overview

26
26
years of professional experience

Work History

Team Lead

Pilot Flying J Travel Center
02.2024 - Current
  • Supervised daily operations, ensuring compliance with safety and quality standards.
  • Trained and developed team members to enhance service delivery and efficiency.
  • Implemented workflow improvements, optimizing inventory management processes.
  • Coordinated staff schedules to maintain optimal coverage during peak hours.
  • Facilitated team meetings to align on goals and address challenges proactively.
  • Monitored performance metrics, identifying areas for operational enhancements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Office Assistant

Ice Cream Warehouse
02.2023 - 02.2024
  • Managed office supplies inventory, ensuring timely replenishment and organization.
  • Coordinated scheduling of meetings, optimizing team availability and resource allocation.
  • Assisted in document preparation and filing, maintaining accurate records for easy access.
  • Provided customer service support, addressing inquiries and resolving issues efficiently.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Teacher

Mobile County
08.1999 - 05.2019
  • Developed engaging lesson plans that catered to diverse learning styles.
  • Implemented classroom management strategies to foster a positive learning environment.
  • Assessed student performance and provided constructive feedback to enhance learning outcomes.
  • Collaborated with colleagues to design interdisciplinary projects, promoting cross-curricular connections.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Organized extracurricular activities that encouraged student participation and community involvement.
  • Mentored new teachers, sharing best practices and supporting their professional development.
  • Integrated technology into lessons using educational software and online resources to enhance engagement.
  • Facilitated parent-teacher conferences to discuss student progress and address concerns effectively.

Education

Education

University of South Alabama
Mobile, AL
12-1999

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Quality control
  • Performance improvement
  • Schedule management
  • Operations management
  • Complaint resolution
  • Employee evaluation
  • Diversity and inclusion
  • Talent acquisition
  • Employee training
  • Human resources management

Timeline

Team Lead

Pilot Flying J Travel Center
02.2024 - Current

Office Assistant

Ice Cream Warehouse
02.2023 - 02.2024

Teacher

Mobile County
08.1999 - 05.2019

Education

University of South Alabama

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