Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pam Page

North Little Rock,AR

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

32
32
years of professional experience

Work History

Customer Service Specialist

Ferrellgas Propane
Little Rock, AR
11.2014 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Maintained financial accounts by processing customer adjustments.

IT Support Specialist

White County Hospital
Searcy, AR
04.2013 - 09.2014
  • Created help desk tickets,
  • Assigned job to techs
  • ,inventory check in and assigned to each and or employee

Customer Service Spec/UG Tank Specialist

Ferrellgas Propane
North Ittle Rock, Ark
04.1997 - 04.2013
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Reservationist

Southwest Airlines
Little Rock, AR
04.1990 - 02.1997
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.

Education

Some College (No Degree) - General

University of Central Arkansas
Conway, AR

High School Diploma -

Hall High School
Little Rock, AR
05.1972

Skills

  • Customer Service In Person
  • Customer service on Phone
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Call Documentation

Accomplishments

At southwest Airlines I was voted reservationist of the year from My call Center out of over 1200 reservationist.


At ferrellgas Propane I have Many awards for going above an beyond of My Regular duties.


I have developed, on My on, many Specialty that has brought ferrellgas profits and ease of Operations.

Timeline

Customer Service Specialist

Ferrellgas Propane
11.2014 - Current

IT Support Specialist

White County Hospital
04.2013 - 09.2014

Customer Service Spec/UG Tank Specialist

Ferrellgas Propane
04.1997 - 04.2013

Reservationist

Southwest Airlines
04.1990 - 02.1997

Some College (No Degree) - General

University of Central Arkansas

High School Diploma -

Hall High School

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