Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

PAM PANNACCIULLI

East Meadow,NY

Summary

Over 25 years of success overseeing operations, leading strategy and vision. Service-minded Customer Experience Leader with a broad scope of experience in Luxury Home Furnishings and Fashion. I can assess ineffective areas of customer service and propose practical solutions. Expertise in Leader Development, Team Building and demonstrated ability to succeed in complex environments—influential Leader who can present themself well with Senior Leadership and Key Stakeholders. District Manager with demonstrated experience managing company assets and developing people for future growth. Strategic planner talented in seeing multiple options for improvement, operational streamlining and potential growth.

Overview

24
24
years of professional experience

Work History

DISTRICT MANAGER

LOVESAC
01.2019 - Current
  • Directed operations and managed Profit and Loss accountability for up to 6 stores concurrently with a combined annual sales volume of $22 million
  • Held leaders accountable for directing day-to-day operations to guarantee cohesive operations, including staff management, strategic planning, customer experience, design services, and visual merchandising
  • Trained and developed Leadership teams utilizing advanced development and motivational strategies
  • Spearheaded lucrative initiatives to drive revenue and expand the customer base
  • Streamlined operations and directed effective business plans that increased profit year after year
  • Analyzed reports detailing service metrics and redesigned practices to identify successes and areas of opportunity
  • Developed Leaders to drive client satisfaction with strategic merchandising to target specific customer bases and shopping behaviors
  • Trained top-performing Leaders and Design Specialists to achieve 30% business growth with In-Home Design Services.

MULTI-UNIT GENERAL MANAGER

WILLIAMS-SONOMA, POTTERY BARN KIDS AND PB TEEN
01.2012 - 01.2017
  • Directed operations and managed Profit and Loss accountability for up to 6 stores concurrently with a combined annual sales volume of $22 million
  • Held leaders accountable for directing day-to-day operations to guarantee cohesive operations, including staff management, strategic planning, customer experience, design services, and visual merchandising
  • Trained and developed Leadership teams utilizing advanced development and motivational strategies
  • Spearheaded lucrative initiatives to drive revenue and expand the customer base
  • Streamlined operations and directed effective business plans that increased profit year after year
  • Analyzed reports detailing service metrics and redesigned practices to identify successes and areas of opportunity
  • Developed Leaders to drive client satisfaction with strategic merchandising to target specific customer bases and shopping behaviors
  • Trained top-performing Leaders and Design Specialists to achieve 30% business growth with In-Home Design Services.

PREMIER FLAGSHIP GENERAL MANAGER

Coach
05.2005 - 08.2012
  • Led a team of 7 Managers and up to 75 Associates within the multi-story Columbus Circle flagship store
  • Delivered high-impact training and development as Recruiting/Training Manager for Manhattan District
  • Ensured compliant operations in preparation for Quarterly Executive business walkthroughs
  • Consistently grew sales for seven consecutive years, a testament to the success of various strategic initiatives designed to increase customer loyalty
  • Nominated by the Regional Manager and selected by the President of North America to an elite group designed to create a Discover Talent Program Guide and provide training roll-out to Multi-Managers group at the Leadership Conference
  • Guided decision-making for the Discover Talent Program by recommending solutions to improve talent performance analysis, behavioral-based development plans, and reviews
  • Assessed customer satisfaction through direct observations, surveys, and employee interviews
  • Streamlined operations that reduced inventory shrink from 1.6% to .72%
  • Successfully developed and promoted several Managers to Store Managers and 6 Associates to Assistant Managers, a clear demonstration of my leadership and mentorship skills
  • Acting Area Manager for the Manhattan Area, reporting directly to the Regional Manager for 11 months.

GENERAL MANAGER

ANTHROPOLOGIE
01.2001 - 01.2004
  • Led a team of 7 Managers and up to 75 Associates within the multi-story Columbus Circle flagship store
  • Delivered high-impact training and development as Recruiting/Training Manager for Manhattan District
  • Ensured compliant operations in preparation for Quarterly Executive business walkthroughs
  • Consistently grew sales for seven consecutive years, a testament to the success of various strategic initiatives designed to increase customer loyalty
  • Nominated by the Regional Manager and selected by the President of North America to an elite group designed to create a Discover Talent Program Guide and provide training roll-out to Multi-Managers group at the Leadership Conference
  • Guided decision-making for the Discover Talent Program by recommending solutions to improve talent performance analysis, behavioral-based development plans, and reviews
  • Assessed customer satisfaction through direct observations, surveys, and employee interviews
  • Streamlined operations that reduced inventory shrink from 1.6% to .72%
  • Successfully developed and promoted several Managers to Store Managers and 6 Associates to Assistant Managers, a clear demonstration of my leadership and mentorship skills
  • Acting Area Manager for the Manhattan Area, reporting directly to the Regional Manager for 11 months.

Education

Bachelor of Science - Visual Arts

SUNY At New Paltz, NY
New Paltz, NY
05.1993

Skills

  • Entrepreneurial Leadership
  • Strategic Business Planning
  • Client Relationship Building
  • Multi-Unit Leadership
  • Inventory Control
  • Intellectual Curiosity & Professional Maturity
  • Payroll Forecasting
  • P&L Accountability
  • Process Redesign / Change Management
  • Team Building & Engagement
  • Customer Service
  • Communication & Collaboration
  • Conflict Resolution
  • Leadership skills
  • Recruiting and Hiring
  • Strategic Planning
  • Training and coaching
  • Goal Setting and Performance Metrics
  • Staff Development
  • Multi-unit management
  • Team Building Practices
  • Conflict Management

Hobbies and Interests

  • Pilates
  • NY Rangers Hockey
  • Watching my daughter play Ice Hockey
  • Oil Painting
  • DYI Home Improvement
  • Cooking & Baking
  • Crime Solving Movies, TV Shows & Books

Timeline

DISTRICT MANAGER

LOVESAC
01.2019 - Current

MULTI-UNIT GENERAL MANAGER

WILLIAMS-SONOMA, POTTERY BARN KIDS AND PB TEEN
01.2012 - 01.2017

PREMIER FLAGSHIP GENERAL MANAGER

Coach
05.2005 - 08.2012

GENERAL MANAGER

ANTHROPOLOGIE
01.2001 - 01.2004

Bachelor of Science - Visual Arts

SUNY At New Paltz, NY

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PAM PANNACCIULLI