Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Pennell

75 Teneriffe Road Milton,NH

Summary

Seasoned Revenue Cycle Manager with deep understanding of financial systems, healthcare revenue cycle management and financial analysis. Proven capability in managing billing functions, improving cash flow and reducing bad debt.

Overview

43
43
years of professional experience

Work History

Revenue Cycle Manager

Genesis HealthCare
Kennett Square, PA
12.2015 - Current
  • Participated in revenue cycle processes, working to maximize profitability and increase revenue.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Enhanced cash flow by reducing the average days sales outstanding (DSO).
  • Reviewed patient billing information to ensure accuracy and compliance with federal and state regulations.
  • Generated reports detailing key metrics such as days in accounts receivable, denial rate.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Investigated any discrepancies that arise during the billing process and resolved them promptly.
  • Monitored daily cash flow activity, ensuring timely filing of claims and proper reimbursement for services rendered.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained oversight of all billing operations including coding, charge entry, payment posting, collections and appeals.
  • Revenue Cycle Manager for 9 SNFs and 4 ALFs.
  • Reconciliation of escrow accounts.
  • Problem-solving issues with RFMS accounts.
  • Annual audits of all SNF and ALF facilities

Revenue Cycle Manager/Business Office Manager

Revera Retirement Living
Rochester, NH
01.1998 - 12.2015
  • Business office manager for Rochester Manor, and oversight of 6 SNFs in Vermont.
  • Analyzed bad debt expense with drill-down strategies.
  • Billed Medicare (FISS DDE), Medicaid (NH, VT, and NY), and commercial insurances.
  • Trained all new Business Office Managers.
  • Budget analysis and tracking.
  • Claim denials and resolutions.
  • Maintained a DSO of 29.
  • Point Click Care Configurations.

Assistant Business Office Manager

Rochester Manor
Rochester, NH
01.1994 - 12.1997

Restorative Nurse Aide

Rochester Manor
Rochesteer, NH
01.1991 - 12.1993

CNA

Rochester Manor
Rochester, NH
05.1982 - 12.1990

Education

Accounting Certificate - Accounting And Finance

Mcintosh College
Dover, NH

Skills

  • Claims management
  • Procedure optimization
  • Account resolutions
  • Budgetary analysis
  • Revenue enhancements
  • Billing cycle performance
  • Denial resolution
  • Medical billing
  • Cash flow management
  • Revenue performance
  • Account monitoring
  • Billing cycle expertise
  • Revenue metrics analysis

Timeline

Revenue Cycle Manager

Genesis HealthCare
12.2015 - Current

Revenue Cycle Manager/Business Office Manager

Revera Retirement Living
01.1998 - 12.2015

Assistant Business Office Manager

Rochester Manor
01.1994 - 12.1997

Restorative Nurse Aide

Rochester Manor
01.1991 - 12.1993

CNA

Rochester Manor
05.1982 - 12.1990

Accounting Certificate - Accounting And Finance

Mcintosh College

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Pamela Pennell