Hi, I’m
Pam Quidley
Summary
As a seasoned communications professional with a background in navigating the Texas Public Information Act and a variety of administrative responsibilities, I bring a unique blend of expertise and a friendly, approachable demeanor.
My journey has equipped me with the know-how to manage information flow meticulously, ensuring compliance and transparency, all while keeping the lines of communication open and engaging. Whether it's drafting clear and concise documents, and advertising campaigns, or orchestrating seamless administrative operations, I do it with a genuine passion for fostering positive relationships. My approach is always people-first, believing that at the heart of effective communication and administration lies the ability to connect, understand, and collaborate.
Overview
22
years of professional experience
Work History
New Braunfels Utilities
Communications and External Affairs Manager
02.2018 - 02.2024
Job overview
- Led the development and execution of strategic communication plans to enhance the organization's public image and stakeholder engagement.
- Managed internal communications, ensuring employees were informed of organizational initiatives, changes, and successes.
- Oversaw the creation and maintenance of content for the organization's website, social media platforms, and internal communication channels, ensuring consistency and positive messaging.
- Coordinated with media outlets for the promotion of organizational news, events, and initiatives, including writing press releases and assisting in organizing media briefings.
- Directed crisis communication efforts to provide timely and accurate information during emergency situations.
- Worked closely with various departments to identify and highlight stories that demonstrate the organization's impact on the community and the utility sector by highlighting all lines of business - water, electric, wastewater, and support services.
- Measured and analyzed the outcomes of communication campaigns to refine strategies and achieve better results.
- Provided support and training for staff to enhance their communication skills and maintain brand consistency across all channels.
- Assisted in managing public relations activities, establishing and maintaining positive relationships with media, community organizations, and the public to bolster the organization's reputation and provide transparent and timely information to customers
- Managed budgets effectively, ensuring optimal financial performance while investing in resources to enhance communications and customer experience.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned and executed community events, enhancing brand visibility and fostering community engagement. This included coordinating internal staff volunteers, logistics, and managing event promotions.
Central Texas Medical Center
Executive Assistant
02.2015 - 02.2018
Job overview
- Manage schedules, for Executive Team, to include Chief Executive Officer, Chief Financial Officer, Chief Nursing Officer, and Chief Medical Officer
- Manage scheduling for classrooms rooms and video-conference rooms, setting up video conferences with corporate office for Executive Team
- Arrange travel arrangements for Executive Team, Directors, and interview candidates as needed
- Create itineraries for regional meetings, arranging for meals and travel to outlying facilities
- Prepare expense and strategic tracking reports for Executive Team
- Create PowerPoint presentations for CEO to communicate and update strategic initiatives with various audiences including internal, community, and corporate executives
- Assist CEO, CFO, and CNO with written communications to include proofing articles for hospital magazine and website updates
- Assist with contract management and policy updates
- Assist with meeting planning and taking minutes for committees, which will be reviewed by the Board of Directors and The Texas Joint Commission
- Create meeting packets for committee members to review prior to meetings
- Handle all mail and track registered mail
- Respond appropriately via email, written response or phone calls
- Order supplies for the office and nursing supervisor office.
CHRISTUS Santa Rosa Health System
Marketing Manager
07.2010 - 02.2015
Job overview
- Responsible for creating and implementing marketing plans and budgets for multiple campuses with the Health System that aligns to corporate strategic objectives
- Work with campus administrators and clinical teams to identify key service lines and develop all marketing collateral and public relations support to enhance revenue generation
- Design print and digital advertising for service lines
- Work with Public Relations Manager in the creation and delivery of press releases and coordinate on-air talent when needed
- Responsible for quarterly system wide newsletter production
- Responsible for Live Well Women's Network wellness initiatives to include large scale community events and membership support
- Utilize social media to engage consumers with effective messaging
- Responsible for evaluating and reporting data driven analytics from web, CRM, and direct mail marketing.
First State Bank
Business Development Officer
01.2005 - 07.2010
Job overview
- Research and develop new and existing products to enhance customer experience; coordinating web site advertising, marketing brochures, email blasts, telephone messaging, radio and newspaper ads, manage data base in Excel for tracking responses
- Relationship management of existing customers to ensure customer satisfaction and provide customer support; responsible for resolving customer issues
- Responsible for developing sales marketing collateral and procedures for tracking progress of employee team sales program
- Responsible for bank's credit card applications, assisting in approval process and ongoing support of credit requests such as increased limits, additional cards, etc
- Coordinating merchant services between bank's customers, employees, and service provider; also manage contract negotiations with new service providers, providing appropriate reporting to management
- Creating and implementing customer service campaigns which include development of themes, marketing collateral, and tracking results of campaigns through use of Excel spreadsheets
- Coordinating new website development design and overall content
- Examine current brochures, direct mail pieces, telephone messaging, branch advertising, and website newsletter and update on a quarterly basis.
McKenna Memorial Hospital
Executive Assistant
01.2002 - 01.2005
Job overview
- Managed calendars for both chief executives to include scheduling of employee meetings, and coordination of multiple vendor meetings
- Prepared Power Point presentations for Board and Committee meetings
- Managed all mail and correspondence for executive staff
- Tracked payroll reports for all executive and director positions
- Scheduled monthly, quarterly and annual meetings
- Provided all necessary administrative support.
Education
Mississippi Gulf Coast Junior CollegeGautier, MS
Associate of Applied Arts from Secretarial Science with emphasis on economics
01.1980
Skills
- Budget Management
- Good Judgment
- Team Development
- Scheduling and Coordinating
- Communication Plan Development
- Brand Management
- Idea Development and Brainstorming
- MS Office
- Project Management
- Process Improvement
- Marketing
Accomplishments
Secured the American Public Power Association (APPA) Excellence in Communications Awards for New Braunfels Utilities across both Print and Digital, and Web and Social Media categories, achieving this distinction for six consecutive years.
Streamlined Public Information Act duties by transitioning them to the GovQA platform, enhancing efficiency and effectiveness. Additionally, facilitated comprehensive training for end users to ensure smooth adoption and operation.
References
References are available on request.
Love reading and spending time with family.
I love to read books and articles that include a wide range of topics from health, news, and biographies. However, most of my free time is spent with family. Spending time with grandchildren and our our two dogs helps keep me energized. I also enjoy spending time with my husband on the road in our RV and visiting Texas' beautiful state parks.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communications and External Affairs Manager
New Braunfels Utilities
02.2018 - 02.2024
Executive Assistant
Central Texas Medical Center
02.2015 - 02.2018
Marketing Manager
CHRISTUS Santa Rosa Health System
07.2010 - 02.2015
Business Development Officer
First State Bank
01.2005 - 07.2010
Executive Assistant
McKenna Memorial Hospital
01.2002 - 01.2005
Mississippi Gulf Coast Junior College
Associate of Applied Arts from Secretarial Science with emphasis on economics
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