Pam Russell
Knoxville,Tennessee
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Clerk
Smokey Mountain Tops
01.2017 - 12.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Office Manager
West Knoxville Glass
09.2012 - 07.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Shift Leader
Pizza Hut
03.2007 - 10.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Halls High School
Halls, TNSkills
- Customer Relations
- Mail Routing
- Payment Coordination
- Audit Support
- Database Updates
- QuickBooks Experience
- Record Keeping
- Accounts Receivable Software
- Invoice Processing
- Customer Service
- Accounts Receivable
- Bookkeeping
- Customer Service Support
- Data Inputting
- Collections
- Sage 50
- Accounts Payable
- Purchase Orders
- Inventory Management
Timeline
Accounts Receivable Clerk
Smokey Mountain Tops
01.2017 - 12.2023
Office Manager
West Knoxville Glass
09.2012 - 07.2015
Shift Leader
Pizza Hut
03.2007 - 10.2012
High School Diploma -
Halls High School
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