Pam Schellenger
Sarasota
Summary
Successful and dependable Client Services Associate with a proven track record of excelling in conference planning and strategic relationship management. Adept at fostering collaboration across teams, enhancing customer satisfaction, and mentoring junior staff. I drive successful project outcomes through exceptional organizational skills and multitasking.
Overview
26
26
years of professional experience
Work History
Client Services Associate
CORE Construction Services of Florida
Sarasota
05.2022 - 05.2025
- Managed conference planning, including budgeting, scheduling, and logistics from inception to completion.
- Collaborated with internal teams to create promotional materials for conferences and events.
- Conducted research and data analysis to support strategic planning and informed decision-making.
- Developed lasting customer relationships to enhance satisfaction and loyalty.
- Provided mentorship and guidance to junior team members, fostering skill development.
- Cultivated strong relationships with suppliers and key clients to promote business growth.
- Aligned departmental budget with company objectives to support organizational expansion.
- Enhanced workplace productivity through effective teamwork and collaboration.
Technical Recruiter
STAR-TEK
Rockville
06.2015 - 04.2022
- Engaged with Senior Level Executives to source exceptional talent
- Maintained databases by inputting data from a variety of sources.
Engagement Manager/Sr. Business Operations Manager
International Business Machines, IBM
Bethesda, MD
01.1999 - 06.2015
- Established governance frameworks to ensure successful delivery of projects within budget constraints.
- Led regular meetings with internal teams as well as external customers and partners.
- Coordinated efforts among cross-functional groups including sales executives, finance analysts, software architects, and legal teams.
- Ensured compliance with legal regulations during all phases of engagements.
- Provided executive-level presentations on project status and results.
- Monitored progress against goals and milestones, communicated updates to the team and client stakeholders.
- Worked with cross-functional team members to manage entire sales process.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Developed reports summarizing operational activities and presented findings at executive meetings.
- Evaluated and resolved conflicts and addressed internal and external business problems, building customer confidence by actively listening to concerns and giving appropriate feedback.
- Served as key corporate representative, liaising with multiple departments in support of operational excellence.
- Used data analysis tools such as Excel spreadsheets to track performance metrics associated with proposals.
- Prepared presentations summarizing key points of a given project or proposal.
- Developed proposal outlines, coordinated with internal stakeholders and managed the proposal response process.
- Managed all aspects of the proposal development process including scheduling, tracking progress and deadlines.
- Conducted regular one-on-one meetings with each mentee to discuss challenges, successes and goals.
Skills
- Reliable and responsible
- Conference planning and logistics
- Brand representation
- Strategic planning
- Executive management support
- Cross-functional team collaboration
- Multitasking and problem-solving skills
- Client relationships
- Client profile building
- Customer service excellence
- Mentorship and coaching
- Microsoft applications proficiency
Education
Bachelor of Science - Communications
Towson University
Baltimore, MDAccomplishments
IBM Awards: (1) Knowledge Advantage Award, (3) Executive Level Awards, (10) Peer and Management Recognition Awards
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