Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pam Spencer

Summary

Dedicated professional eager to create and implement successful system solutions to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices and ensuring compliance with relevant local and national regulations.

Overview

13
13
years of professional experience

Work History

HRIS Manager

Ingredion
07.2022 - Current
  • Manage HR Systems to support Global Strategy and processes and continually identify technical solutions and process improvements
  • Partnering with the Legal and Works council to ensure compliance with relevant local and national regulations is followed
  • Manage 3rd party vendor relationships, resources, and budgets
  • Successfully implemented 32 Workday solutions for TA to simplify and enhance user experience for Managers, Candidates, and Recruiters
  • Worked alongside global business leaders to deploy new system solutions and strategies
  • Mentor and train Global HR Operations teams to enable system design and solutions to simplify and support various business processes
  • Partnered with COE's and 3rd party vendor to define strategy to develop KPI Reporting Tool and dashboards to via Power BI to assist with decision making
  • Launch and support Annual Processes not limited to Compensation, Year End, and Performance Management
  • Developed Playbook for Annual Compensation Cycle, Mergers, Acquisitions, and Divestitures
  • Redesigned HR Intake Reporting form and process via sNOW and automate approval matrix and alerts
  • Defined Global Audits and schedules to ensure data quality
  • Developed Continuous Improvement intake and prioritization process
  • Define process for Tier 3 escalations via SNOW and support
  • Redesigned Top 100 HR Reports and redesigned HR Portal landing structure
  • Governance Board for HR Intake request and prioritization
  • Define strategy to support Company Restructuring

P&O Solutions Manager

MGI - Global Services
06.2019 - 07.2022
  • Serve as SME on Workday Platform performing Administrative Functions including business processes, administration, security, and integration support
  • SME for Compensation and Core HCM workstream driving towards decisions, recommending best practices related to functionality that includes, but not limited to business processes, compensation packages, grades, plans, eligibility rules, change job, request compensation changes
  • Actively contribute and participate in Workday Community and build cross-domain capability to design and deliver integrated solutions
  • Partner with GPO's, COE's, and P&O Operations to identify continuous improvement opportunities, drive adoption of global standards
  • Absence Workstream Lead on Project Experience Core Team responsible for partnering and gathering requirements Globally for Leaves and Work schedules
  • Provide weekly status reports to Leadership for PE - Absence Workstream
  • Collaborate with Regional Leads, Payroll, T&A, and, Key Stakeholders, SME's and serve as an escalation point for process design and system configuration support
  • Ensure Gather Requirements working with Key Stakeholders to ensure alignment and agreement
  • Streamlined and consolidated work schedules to 21 countries in scope while implementing Workday Absence module
  • Prepare and submit deliverable for Absence workstream on time and accurately
  • Prepare Global cutover plan for Absence Workstream and provide support and triage defects reported in JIRA for each sprint
  • Lead, collaborate, and support Functional Experts for Performance, Talent, Salesforce, Rewards, and LMS modules
  • Serve as a subject matter expert on the CHRIS platform performing administrative functions including business process administration, security, and Integration support
  • Lead and/or perform configuration changes in accordance with application procedures in iTMS Rewards
  • Asset Owner for CHRIS ensuring proper documentation and Access Controls are in place
  • Mentor and Develop Regional Functional Experts to support CIP process and system enhancements
  • Manage SNOW UAM tool for any new Security requests/enhancements
  • Manage and Support People Fluent Org Charts on any enhancements/issues with data in CHRIS
  • Delivered 29 Rewards enhancements in 2019 as an outcome of AAR in 2018
  • Global Expert Total Rewards to support simulation and Annual Cycle
  • Partner with Information Security Risk and Compliance for Audits with PWC on user Security Access
  • Lead and/or perform configuration changes in iTMS for Rewards
  • Served as Global Expert Master data supporting CHRIS Application while following
  • Support Global Business processes and utilizing best practice
  • Regularly access current state and proactively identify areas of opportunity for improvement
  • Utilize agile methodology to continually deliver solutions, manage small to medium size projects
  • Identify, escalate key issues, risks, roadblocks in delivering solutions
  • Develop documentation for test scenarios and ensure process documentation for configuration and maintain project documentation standards
  • Partner with SAP Security Team GRC and FFID management and training
  • Manage Team globally
  • Worked effectively in fast-paced environments
  • Excellent communication skills, both verbal and written
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Lead Global Cutover Project Manager

Randstad Technologies, Astellas
11.2018 - 03.2019
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Monitored project performance to identify areas of improvement and make adjustments
  • Planned, designed, and scheduled phases for large projects
  • Provided detailed project status updates to stakeholders and executive management
  • Leading teams from Americas, EMEA, Japan, and APAC gathering local and regional requirements for Global Cloud Success Factors platform
  • Align with Risk and Compliance and Key Stakeholders on SDLC deliverables for each gate review
  • Work with workstream leads to prepare materials and submit for routing and approval
  • Partnered with key Global HR Operations BAU and Key Stakeholders to gather and track the Project Plan
  • Lead workshops to gather E2E processes and prepare supporting materials
  • Align with Global HR Operations BAU Team to gather, execute, and obtain approval of HR and Information Systems
  • Prepare and execute Operational Acceptance Checklist
  • Confirmation of Global HR Operations Support and Governance Models have been defined
  • Partner and align with HR project stakeholders and project team members to provide requirements, information, and consultation - to include (but not limited to) HRIS, HR, Payroll, Finance, and other
  • Program Management personnel
  • Align with HR Operations to define knowledge transfer training agenda, schedule, and attendee materials
  • Partner with Global HR Operations to define Data Governance, Security, and Data Privacy Models
  • Develop Communication Plan and partner with Global Communication Team
  • Lead Daily Cutover Calls and process and escalate and risks or issues, if applicable
  • Work effectively with HRIT, Information Security, Enterprise Architecture
  • Legal, Training, Change Management, and Communications team
  • Define Process, Procedure, and team structure that support the cutover activities
  • Lead check in calls with Workstream Leads to track status of Cutover Plan
  • Logistics and Planning for Cutover and Hypercare period
  • Prepare and present materials to Sr Leadership working sessions and status reporting
  • Manage Risk and Issue Tracker and partner with team to mitigate risk and resolve issues
  • Define and report Readiness and Cutover Measurement Monitoring and Metrics
  • Transfer Support from Cutover Team to HR Operations BAU Team
  • Partnership with America's S4 Team and Cutover Lead to define/confirm cross release dependencies dates and support
  • Manage multiple work streams
  • Identified plans and resources required to meet project goals and objectives
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

HRIS Manager/Project

OSI Group
06.2018 - 10.2018
  • HRIS Project Management Kronos Dimensions 8.0 implementation including
  • Timekeeping, Scheduling, Absence Management (Leave, Accruals, and Attendance)
  • Device Management, SSO, Integrations, and Reporting
  • Manage vendor relationships with all HR systems providers and related services both internal and external
  • Partner with UltiPro to support HCM system enhancements and implementations to enhance employee, customer user experience
  • Partner with Sterling to implement cloud based I-9, E-verify, background and drug screen processes
  • Partner with Adecco to move 54 current vendors to single source
  • Partner with Legal to negotiate new vendor contracts and pricing
  • Partner with Berkshire Hathaway - AAP/EEO Government reporting
  • Collaborate with Field employees on Plan summaries and set goals
  • Automation of Medical/Dental interface with BCBSIL
  • Manage the process design and mapping of Human Capital processes
  • Document current state and define gap analysis for future state
  • Manage Risk and Issue Tracker and partner with team to mitigate risk and resolve issues
  • Document HR systems related enhancements, configuration changes, security, and process mapping
  • Lead continuous process improvement and innovation while utilizing best practice in process design and systems support to enable higher productivity and automation
  • Manage 4 contract resources
  • Conducted performance reviews and provided feedback to managers on employee performance
  • Identified plans and resources required to meet project goals and objectives
  • Identified plans and resources required to meet project goals and objectives
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Project Manager / Lead

Randstad Technologies/XPO Logistics
06.2017 - 04.2018
  • Project Planning: Define scope, deliverables, create and secure agreement from stakeholders, and develop a schedule for project completion
  • Managing OneXPO HR program for US and Canada ensuring the coordination of Single
  • Sign On (SSO) user access to SuccessFactors HR Applications and One XPO HR Portal, including Identity Management
  • Work effectively with HRIT, Information Security, Enterprise Architecture
  • Legal, and IT Infrastructure teams
  • Partner and align with HR project stakeholders and project team members to provide requirements, information, and consultation - to include (but not limited to) HRIS, HR, Payroll, Finance, and other
  • Program Management personnel
  • Migration to SAP SuccessFactors migrating from various Global HR Legacy Systems Workday, Lawson, PeopleSoft
  • Successful go lives for SAP SuccessFactors Compensation and Recruitment for EMEA and APAC countries in scope
  • Successful Global go lives MyXPO HR Portal which included SharePoint Profile Mapping and Content Filtering
  • Successful implementation of SSO (Single Sign-On) to HR Applications, Time
  • Tracking, and IT Applications (i.eKronos, WTW, SAP SuccessFactors, HR Portal and O365, Azure Active Directory and MIM Project Management (Microsoft Identity Management)
  • Launched HR Portal Metrics in regard to User Validation and User Access Trends
  • Managed SharePoint and Web Applications
  • Managed activities and team responsible for active directory, defining user access, security, permission lists, HR Portal data mapping and user provisioning tasks
  • Worked closely with Change Management team on communication regarding user access, go live, hypercare activities
  • Created HR Functional Specifications to document & support end user requirements
  • Test and Approve HR/IT SAP Change Requests
  • Manage Risk and Issue Tracker and partner with team to mitigate risk and resolve issues
  • Hypercare Support for each phase of the project
  • Manage workstream resources and contractors

Project Manager

Randstad Technologies/UPM
04.2016 - 06.2017
  • Monitored project performance to identify areas of improvement and make adjustments
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks
  • Successful T&A conversion from, TimeSaver and, CATTS to Kronos 8.0 and Kronos Telestaff / Planner for union and non-union locations
  • Interface with HR project stakeholders and project team members to provide requirements, information, and consultation - to include (but not limited to) HRIS, HR, Payroll, Finance, and other Program Management personnel
  • Successful Implementation migrating SAP to Workday
  • Serve as SME for data mapping, testing, training
  • Provide ongoing resolution and product support through superior customer service
  • Present progress to Executive Steering Committee members
  • Project planning: define scope, deliverables, create and secure agreement from stakeholders, and develop a schedule for project completion
  • Configure required changes / enhancements in Kronos T&A system based on company pay policy
  • Manage Risk and Issue Tracker and partner with team to mitigate risk and resolve issues
  • Define Kronos "Best Practices" for time and attendance, payroll, and absence management
  • Manage external vendor relationships Kronos and AON
  • Manage Contract Resources

Sr. HR Business Analyst / Project Manager

Reynolds Leveraged Services
08.2012 - 03.2016
  • Process improvement and production support for HRIS systems (Ceridian, SAP ECC0, Kronos 7.0 and 6.3)
  • SME for SAP ECC 6.0, Ceridian, and Kronos
  • Interface with HR project stakeholders and project team members to provide requirements, information, and consultation - to include (but not limited to)
  • HRIS, HR, Payroll, Finance, and other Program Management personnel
  • Team with others in Human Resources and IT to ensure open communication and information sharing, coordination on problem and / or issue resolution, and sharing of best practices
  • Prepared Payroll Schedules for all active PSID's
  • Kronos upgrade 5.1 > 6.3 and 6.1 > 7.0
  • Configured all changes / enhancements in Kronos T&A system based on company pay policy and manage external vendor relationships Kronos and Ceridian
  • Investigate user problems and initiate corrective action
  • Coordinated with Payroll Coordinators, HR Managers, and Controllers for T&A related processes
  • Provided direction and development to HRIS Analysts
  • Collaborated with corporate level management to identify overall business objectives and requirements relating to HR Business Units, Payroll, and Finance
  • Lead training sessions to ensure end users are adequately trained
  • Work with internal and external auditors and provide timely and accurate data
  • Oversee that the Quarterly and Year End Processes Requirements are met and delivered timely
  • Investigate, set up new local tax codes
  • Manage Shared Service Directories
  • Manage Security Profiles SAP HR & SAP FI
  • Test and Approve HRIT SAP Change Requests
  • Detail-oriented who can handle multiple deadlines and priorities
  • Provide ongoing resolution and product support through superior customer service
  • Research and resolve client tax issues in a timely manner
  • Serves as SME of all time and attendance, payroll and "time off" processes
  • Manage Risk and Issue Tracker and partner with team to mitigate risk and resolve issues
  • Develop and manage 4 internal resources
  • Ensures the accuracy of accruals and balances associated with the time and attendance / payroll process
  • Establishes and documents processes associated with payroll and "time off" benefits
  • Develops and publish metrics that proxy the performance of the time and attendance application
  • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications to ensure compliance
  • Organized system operating procedures to strengthen controls
  • Documented business processes and analyzed procedures to align with changing business needs
  • Implemented process improvements to automate office operations.

HCM Consultant / Project Manager

Kelly IT Services, Shire Pharmaceuticals
05.2011 - 09.2011
  • Pennsylvania
  • Provided day-to-day support to HR system users
  • Collected, analyzed, and provided summary or dashboard reporting for HR team to assist to monitor and measure HR activities and key initiatives
  • Provided process improvement and production support for payroll systems (ADP Payforce, SAP)
  • Interface with HR project stakeholders and project team members to provide requirements, information, and consultation - to include (but not limited to)
  • HRIS, HR, Payroll, Finance, and other Program Management personnel
  • Created and managed Business process procedures, guidelines, and documentation for HR Systems
  • Serve as Corporate backup for field Payroll processors
  • Managed the scope definition, planning, and delivery of projects to ensure on time delivery and within budget
  • Collaborate with corporate level management to identify overall business objectives and requirements relating to HR Business Units, Payroll, and Finance
  • Planned post training sessions to ensure that end users are adequately trained
  • Liaison between HRSS and IT for application system support, errors, changes, or updates
  • Proven proficiency with project management skills
  • Act as a key resource for continuous improvement of existing systems and processes
  • Test / Debug HR applications to ensure accuracy and meet requirements
  • Maintained data integrity by running queries, analyzing data, and take corrective action
  • SME SAP ECC 6.0 System Support & Training
  • Key Team member of SAP Patch upgrade managing project plan, creating, and executing
  • Manage Risk and Issue Tracker and partner with team to mitigate risk and resolve issues
  • Manage 3 contract resources
  • Provided support to Benefits, Payroll, and HR Business Partners
  • Maintained awareness of current trends in HRMS with a focus on product and service development, delivery and support, and applying key technologies
  • Evaluated current processes to determine current issues and or process improvements.

HRIS Manager

SAP, NewAgeSys Inc, Sanofi-Aventis
10.2010 - 04.2011
  • Provided day-to-day support to HR system users
  • Managed global security for Users for all HR SAP and Payroll modules
  • Interface with HR project stakeholders and project team members to provide requirements, information, and consultation - to include (but not limited to)
  • HRIS, HR, Payroll, Finance, and other Program Management personnel
  • Created and managed Business process procedures, guidelines, and documentation
  • Manage the scope definition, planning, and delivery of projects to ensure on time delivery and within budget
  • Collaborate with corporate level management to identify overall business objectives and requirements
  • Planned post training sessions to ensure that end users are adequately trained
  • Proven proficiency with project management skills
  • Act as a key resource for continuous improvement of existing systems and processes
  • Test / Debug applications to ensure accuracy and meet requirements
  • Liaison between HRIS and IT for application and system support, errors, changes or updates
  • Gather requirements and document procedures according to organizational needs
  • Audit inbound / outbound interfaces to ensure data integrity and resolve issues
  • Maintained data integrity by running queries, analyzing data, and take corrective action
  • Roll out SAP Time & Attendance to R&D and Sales organizations and provided post go live support
  • Harmonize US Employee Benefits
  • Manage internal and external resources
  • Gather requirements and worked closely with IT to modify SAP Time and attendance to support harmonized Time off policy
  • Developed SAP Time and Attendance reference guide for HR Business Partners and employee's
  • Provided support to Benefits, Payroll, and HR Business Partners
  • Manage 3 contract resources

Education

William Rainey Harper College
Palatine, IL

Skills

  • SuccessFactors EC, Recruitment, Compensation, LMS, Reporting, Security
  • Workday, Peoplesoft, Lawson, UltiPro
  • SAP, SAP Query, SAP BW
  • Benefits, Recruiting, Time Management, Learning Management, , Compensation, Performance Management, LMS, Payroll, Reporting, Security
  • Virsa Access Enforcer
  • ADP PCPW, ADP Globalview, ADP Payforce, Report Smith, ADP E- Time
  • Softscape, Prism, Org Plus, Org Publisher, Taleo, Hyperion
  • Outlook, MS Word, Excel, Teams, MS Project, Visio, SharePoint
  • Smartsheet, SNOW, Jira, Agile Analytics
  • Kronos Dimensions 80, Kronos 61 Kronos 63, Kronos 7
  • 0_3, Kronos Workforce Telestaff/Planner, Advanced Scheduler
  • Requirements Gathering, Data Security
  • Workforce Analytics, Vendor Management, Project Management, Data Analysis, Process Improvement, Report Generation, Software Integration, Business Intelligence
  • Problem Solving, Decision Making, Organizational Skills, Team Leadership, Adaptability, User Experience Design, System Implementation
  • Attention to Detail, Strategic Planning
  • Contract Negotiation, RFP Vendor Selection

Timeline

HRIS Manager

Ingredion
07.2022 - Current

P&O Solutions Manager

MGI - Global Services
06.2019 - 07.2022

Lead Global Cutover Project Manager

Randstad Technologies, Astellas
11.2018 - 03.2019

HRIS Manager/Project

OSI Group
06.2018 - 10.2018

Project Manager / Lead

Randstad Technologies/XPO Logistics
06.2017 - 04.2018

Project Manager

Randstad Technologies/UPM
04.2016 - 06.2017

Sr. HR Business Analyst / Project Manager

Reynolds Leveraged Services
08.2012 - 03.2016

HCM Consultant / Project Manager

Kelly IT Services, Shire Pharmaceuticals
05.2011 - 09.2011

HRIS Manager

SAP, NewAgeSys Inc, Sanofi-Aventis
10.2010 - 04.2011

William Rainey Harper College

Similar Profiles

CREATE PROFILE
Pam Spencer