Summary
Overview
Work History
Education
Skills
Timeline
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PAM STEVENS

PAM STEVENS

TX

Summary

Dedicated Community Manager with 20 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.

Overview

20
20
years of professional experience

Work History

Community Manager

RPM Living
San Antonio, TX
08.2019 - Current
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers
  • Managed community within established cost constraints
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
  • Maximized rental income while minimizing expenses through effective planning and control
  • Conducted regular inspections of both interior and exterior of properties for damage
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Completed annual rent calculations using housing database software
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates
  • Kept properties in compliance with local, state and federal regulations
  • Implemented and enforced policies and procedures to maintain properties to highest standards
  • Generated professional networks by engaging in professional, industry and government organizations., Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
  • Worked with maintenance staff to complete timely repairs and enhancements
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers
  • Managed community within established cost constraints
  • Implemented property management systems to support community and expertly handle diverse needs
  • Conducted regular inspections to identify needed improvements and maintain highest standards
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
  • Communicated effectively with owners, residents, and on-site associates
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports
  • Generated professional networks by engaging in professional, industry and government organizations.

Community Manager

Regional Investment Management
San Antonio, TX
12.2017 - 08.2019
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Monitored lease and renewal rental rates with leadership recommendations for change implementation.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
  • Recommended property improvements based on detailed evaluations of current property conditions.
  • Boosted tenant retention by addressing issues to achieve speedy resolution.
  • Saved money by operating community within budget.
  • Supported senior leadership by delivering annual budget and monthly variance reports for corrective action planning.
  • Improved NOI through rent growth and expense management.

Assistant Community Manager

Embrey Properties
San Antonio, TX
11.2016 - 11.2017
  • Increased office organization by creating filing systems and managing confidential information carefully
  • Received and processed resident payments, and updated system accounts with latest information
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
  • Produced reports about community activities to keep owners, directors and property managers informed
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Assistant Property Manager

Cottonwood Residential Op
San Antonio, TX
04.2015 - 11.2016
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
  • Kept accurate records of all resident and tenant correspondence
  • Completed final move-out walk-throughs with tenants to identify required repairs
  • Processed security deposit refunds
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.

Assistant Community Manager

Cortland Partners
San Antonio, TX
04.2014 - 04.2015
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
  • Increased office organization by creating filing systems and managing confidential information carefully
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.

Education

Prairie State College
Chicago Heights, IL

Skills

  • Daily operations oversight
  • Property management
  • Workplace safety
  • Business Development
  • Database Management
  • Vendor management
  • Leasing and sales
  • Administrative support
  • Staff Management
  • Administrative abilities
  • Contract Negotiation
  • Client service and support
  • Marketing and advertising
  • Property Inspections
  • Meeting participation
  • Property tours and inspections
  • Payment management

Timeline

Community Manager

RPM Living
08.2019 - Current

Community Manager

Regional Investment Management
12.2017 - 08.2019

Assistant Community Manager

Embrey Properties
11.2016 - 11.2017

Assistant Property Manager

Cottonwood Residential Op
04.2015 - 11.2016

Assistant Community Manager

Cortland Partners
04.2014 - 04.2015

Prairie State College

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PAM STEVENS