Pamela Terry
Owens Cross Roads
Summary
I am a reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in assuring desired outcomes. I have been successful in various positions / roles throughout the years. I am currently on disability and have been for some years which accounts for absent periods in my work history. Since being on disability, I have tried multiple times to return to work at least part time. I have been relatively successful in those attempts but because of continued medical difficulties were unable to continue. Currently I feel that I am on the appropriate regimen to assure continued success working part time. I am confident and ready to provide unique assets that will prove valuable to an employer.
Overview
27
27
years of professional experience
Work History
Cashier
Lowes Hardware
07.2021 - 02.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
RN Clinical Supervisor
Gentiva Home Care
02.2017 - 08.2017
- Enhanced patient satisfaction through effective communication, empathy, and timely response to needs of patients, family, physician and staff members.
- Provided oversight and collaboration of interdisciplinary teams, including Nursing, Physical Therapy, Occupational Therapy, Speech Therapy, Social Worker and Care Aides from admission to discharge, for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to assess patient needs diagnosis codes and arrange delivery of appropriate treatment.
- Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians, patients and patient families to facilitate clear communication regarding treatment options and progress updates.
- Provided oversight and guidance in individualized care plans tailored to each patient''s unique situation, based on best care practice standards utilizing diagnosis coding, physician orders and clinical assessments.
- Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Amedisys Hospice Care
05.2012 - 10.2012
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Registered Nurse Case Manager
Heartland Home Care And Hospice
06.2011 - 04.2012
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
Registered Nurse
Spectrum Home Health
08.2009 - 05.2011
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in training and mentorship of new nursing staff members, contributing to positive work environment and high-quality patient care.
- Prevented spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple diagnosis.
Quality Assurance Nurse /Medical Coder
HGA Home Care
02.2002 - 01.2008
- Enhanced care coordination by collaborating with interdisciplinary teams to address patient needs.
- Coordinated with physician and clinical staff to assure accurate coding per standard coding guide lines related to patient diagnosis / current needs.
- Provided ongoing education and support for skilled clinical staff in understanding and adhering to quality assurance and coding standards, fostering a culture of excellence within the company.
- Reduced patient safety incidents by providing comprehensive training on best practices in infection control and prevention.
- Developed and implemented internal audits to ensure consistent adherence to established policies, procedures, and guidelines throughout the nursing department.
- Enhanced compliance with regulatory standards through diligent monitoring of clinical staff procedures and protocols.
- Advocated for a culture of transparency surrounding quality assurance findings, fostering accountability among all levels of staff members within the organization.
RN Director of Operations
Amedisys Home Care
02.1995 - 07.2001
- Managed day to day operations of the facility utilizing skilled and non-skilled interdisciplinary teams for comprehensive patient care as well as office operations insuring efficient and timely information processing.
- Collaborated with physicians to arrange timely assessments and delivery of appropriate treatment based on patient current needs in the home setting.
- Educated patients, families, caregivers and staff on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options as indicated.
- Developed strong relationships with patients, families, physicians and other care facilities to provide physical and emotional needs of each individual.
- Improved patient outcomes by assuring high-quality skilled and non-skilled care and implementation of evidence-based practices.
- Served as a liaison between physicians and patients, families, caregivers and staff to facilitate clear communication regarding treatment options and progress updates.
Education
Associate of Science - Nursing
Calhoun Community College
Tanner, AL05-1993
Skills
- Professional customer service / assistance
- Excellent work ethic and integrity
- Time management excellence
- Reliable and punctual
- Proficient written and verbal communication
- Excellent issue / conflict resolution
- Work well alone or group with efficiency and professionalism
- Flexible in task without compromise in efficiency
- Proficient in computer / typing skills
Timeline
Cashier
Lowes Hardware
07.2021 - 02.2022
RN Clinical Supervisor
Gentiva Home Care
02.2017 - 08.2017
Registered Nurse
Amedisys Hospice Care
05.2012 - 10.2012
Registered Nurse Case Manager
Heartland Home Care And Hospice
06.2011 - 04.2012
Registered Nurse
Spectrum Home Health
08.2009 - 05.2011
Quality Assurance Nurse /Medical Coder
HGA Home Care
02.2002 - 01.2008
RN Director of Operations
Amedisys Home Care
02.1995 - 07.2001
Associate of Science - Nursing
Calhoun Community College
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