Pam Velazco
Huntley,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Senior Legal Assistant
Law Offices of Ronald J. Hennings
01.2010 - Current
- Handle large volume of court calls for multiple attorneys and multiple court districts
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Scheduled appointments, court appearances, and depositions for busy law firm
- Filed all court Documents with court.
ISA/Sales Support Specialist
Option One Mortgage
07.2005 - 03.2006
- Pre-qualified all loan submissions by reviewing credit and Fico scores and other documentation
- Set and achieved company defined sales goals of 30 closed loans per month
- Negotiated interest rates with brokers and account executives
- Maintained daily contact with brokers, account executives and inside production staff
- Reworked pending denials to achieve approval status
- Worked directly one on one with account executive to achieve maximum sales support
Senior Account Manager
Option One Mortgage
03.1997 - 07.2005
- Responsible for underwriting consumer home loans (Fannie Mae)
- Maintained constant communication with loan originators, account executives, and borrowers from initial application to final approval
- Acted as quality control specialist in audit department by reviewing closed files for compliance issues.
- Acted as team leader for department of 12 people for extended periods of time
- Conducted fraud audits at corporate office to maintain loan quality and compliance
- Responsible for training all new account managers.
- Developed and maintained relationships with key accounts and existing customers.
Junior Underwriter
Novus Financial
01.1996 - 03.1997
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Education
Bachelor of Science -
Illinois State University
Normal, IL12.1990
Skills
- Legal Compliance
- Legal Document Preparation
- Database Management
- Quality Control
- Organizational skills
- Customer Service and Assistance
- Team Goals
References
References upon request
Timeline
Senior Legal Assistant
Law Offices of Ronald J. Hennings
01.2010 - Current
ISA/Sales Support Specialist
Option One Mortgage
07.2005 - 03.2006
Senior Account Manager
Option One Mortgage
03.1997 - 07.2005
Junior Underwriter
Novus Financial
01.1996 - 03.1997
Bachelor of Science -
Illinois State University
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