Pam Velazco
Huntley,IL
Summary
Experienced Administrative Assistant skilled in problem-solving, excellent customer service, and Account management. As a professional with a proven ability to handle diverse responsibilities, Excited to contribute well-rounded skills to a dynamic workplace that values dependability efficiency, and commitment to excellence. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Senior Legal Administrative Assistant
Law Offices of Ronald J. Hennings
01.2010 - Current
- Handle large volume of civil litigation court calls for multiple attorneys and multiple court districts within Illinois
- Prepared and drafted correspondence and legal forms
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing documents
- Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents through Odyssey E-file
- Made collection calls to Commercial accounts and Litigants for past due payments and balances and Settlement agreements
- Assisted in accounts Receivable payment processing
- Assisted Insurance department paralegals with personal injury and workman's comp claims by preparing Liens and follow up calls to Attorneys and Insurance Companies.
Senior Account Manager
Option One Mortgage
03.1997 - 03.2006
- Responsible for underwriting consumer home loans (Fannie Mae)
- Acted as team leader for department of 12 people for extended periods of time
- Conducted fraud audits at corporate office to maintain loan quality and compliance
- Developed and maintained relationships with key accounts and existing customers
- Handled large pipeline of 50 accounts per month which exceeded company defined goals
- Mentored and trained junior account management professionals to develop skills and meet company goals.
Education
Bachelor of Science -
Illinois State University
Skills
- Critical thinking
- Sales Support
- Time management
- Microsoft office
- Organizational skills
- Data entry
- Detailed orientated
- Customer Service/ Collections
Timeline
Senior Legal Administrative Assistant
Law Offices of Ronald J. Hennings
01.2010 - Current
Senior Account Manager
Option One Mortgage
03.1997 - 03.2006
Bachelor of Science -
Illinois State University
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