Summary
Overview
Work History
Education
Skills
Timeline
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Pamela Baldwin

Hudson,Iowa

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Dental Office Manager

Crossroads Dental
07.2013 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.

Dental assistant clinic adjunct instructor

Hawkeye Community College
01.2010 - 05.2012
  • Monitored student growth and learning through hands-on activities and exams.
  • Supervised student training in dental offices and classroom settings.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services

Hamilton College

Dental Assisting -

Hawkeye Community College

Associate of Arts - AA - General Studies

Hawkeye Community College

Skills

  • Patient Care
  • Schedule Management
  • Implementation Guidance
  • Accounts Payable and Accounts Receivable
  • Microsoft Office
  • Data Integrity
  • High-Volume Environments
  • Office Supplies and Inventory
  • Inquiry Requests
  • Payment Plans
  • Service Quality

Timeline

Dental Office Manager

Crossroads Dental
07.2013 - Current

Dental assistant clinic adjunct instructor

Hawkeye Community College
01.2010 - 05.2012

Bachelor of Science - BS - Business, Management, Marketing, and Related Support Services

Hamilton College

Dental Assisting -

Hawkeye Community College

Associate of Arts - AA - General Studies

Hawkeye Community College

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Pamela Baldwin