Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamala Pelzer

Elgin,OK

Summary

Proven to enhance customer satisfaction and streamline transactions at Williams Foods, I bring a strong blend of cash management proficiency and exceptional customer service skills. Demonstrating reliability and a keen eye for detail, I've effectively adapted to fast-paced environments, significantly reducing queue times. My commitment to excellence is evident in my ability to manage multiple payment methods securely and maintain high accuracy levels in all financial transactions.

Overview

2023
2023
years of professional experience
1
1
Certification

Work History

Cashier

Williams Foods
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Processed refunds and exchanges in accordance with company policy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Enhanced shopping experience, provided product information and location assistance.
  • Reduced processing errors by meticulously following transaction procedures.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Self-motivated, with a strong sense of personal responsibility.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Farmhand

Kenneth Parks
01.2015 - 08.2022
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Participated in seasonal harvest activities including picking fruits and vegetables, sorting produce, and preparing products for market sales or storage.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Supported successful harvests through diligent planting, weeding, and pruning efforts.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Ensured proper animal care by administering medications, vaccinations, or treatments as prescribed by veterinarians.
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Herded livestock using horses or ranch ATVs.
  • Observed animals and notified supervisor of signs of illness.
  • Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
  • Oversaw feeding, watering and health monitoring of Type stock, prioritizing health and wellness.
  • Administered pest or weed control initiatives which included location and identification of targets, chemical selection, and application methods.
  • Examined animals for signs of sickness and overall herd health.
  • Used Type tractor to improve harvesting of Type crops.
  • Rotated animals between grazing areas to provide enough access to food.
  • Placed orders for animal food with vendors and confirmed delivery dates and times.
  • Kept restocking tanks pH balanced for aquatic livestock.
  • Tracked technical improvements to save on ranch overhead.
  • Maintained growth, feeding, production, and cost records for Type livestock.
  • Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
  • Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
  • Harvested crops at peak ripeness, ensuring highest quality produce for market.
  • Erected and maintained fencing to protect crops and livestock from predators, ensuring farm security.
  • Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.
  • Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.
  • Improved soil health by systematically rotating crops, fostering sustainable farming environment.
  • Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
  • Developed and followed seasonal planting schedule to maximize yield and ensure diverse crop production.
  • Conducted daily health checks on animals, swiftly identifying and addressing any signs of illness to maintain herd health.
  • Monitored weather forecasts to plan work schedules, minimizing disruption from adverse weather conditions.
  • Conducted soil tests to determine nutrient needs, applying fertilizers accordingly to boost crop production.
  • Implemented pest control measures, safeguarding crops from pest-related damage and loss.
  • Managed composting operations to recycle farm waste into valuable fertilizer, enriching soil quality.
  • Assisted in birth of livestock, enhancing farm's productivity and animal well-being with skilled support.
  • Utilized organic farming practices to enhance crop quality, meeting demand for organic produce in market.
  • Engaged in community farming initiatives to share knowledge and resources, strengthening local agricultural practices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Roustabout

Ken's Well Service,Inc
03.2010 - 02.2015
  • Completed accurate documentation for inventory control, job progress reports, and incident reporting.
  • Assisted with rigging and installation of production equipment, pumps and pipes.
  • Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
  • Increased crew efficiency by maintaining a clean and organized workspace at all times.
  • Assisted in loading and unloading supplies, contributing to efficient inventory management.
  • Connected and disconnected pipes, pumps and other production equipment to support functionality.
  • Conducted routine inspections of rigging equipment to maintain optimal performance levels.
  • Reduced equipment downtime with regular maintenance checks and prompt repairs.
  • Ensured safe working conditions by adhering to safety guidelines and protocols consistently.
  • Monitored production equipment and pipelines to identify and repair any issues or faults.
  • Followed safety protocols and regulations when performing roustabout duties, reducing risks and hazards.
  • Supervised and coordinated daily workflows and delegated roustabout tasks.
  • Inspected and tested equipment and pipelines for signs of wear and tear or obstruction.
  • Optimized workflow efficiency by coordinating with supervisors regarding task prioritization on the job site.
  • Attended all safety meetings and utilized techniques learned to avoid mishaps on job.
  • Performed diverse manual labor tasks, digging trenches and laying pipes with superior physical endurance.
  • Contributed to successful drilling projects by efficiently handling manual labor tasks such as mixing mud or moving pipes.
  • Managed waste materials responsibly, ensuring proper disposal according to environmental regulations.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

N/A - Basic Education

Cement High School
Cement, OK
05.1983

Skills

Customer Service

  • Customer Assistance
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Work Ethic and Integrity

Certification

Have Liquor Liciense

Timeline

Farmhand

Kenneth Parks
01.2015 - 08.2022

Roustabout

Ken's Well Service,Inc
03.2010 - 02.2015

Cashier

Williams Foods

N/A - Basic Education

Cement High School

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Pamala Pelzer