Summary
Overview
Work History
Education
Skills
Timeline
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Pamaline Guiden

Wichita,KS

Summary

Dynamic Collections Agent with proven expertise in debt management and exceptional negotiation skills. Achieved targeted recovery rates through customized payment plans, showcasing a blend of empathetic customer service and goal orientation. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Collections Agent

ADT Security
07.2024 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Maintain a high level of professionalism and empathy when negotiating payments and payment plans with customers , ensuring positive outcome.
  • I worked remotely in fast paced environment for ADT's collections department handling both inbound and outbound calls. Managing my responsibilities such as resolving customer accounts, negotiations and providing customer service , with a high level of professionalism and efficiency.

Collections Agent

Account Recovery Specialist
01.2023 - 07.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Customer Service Representative

Speedy Cash
06.2022 - 01.2023
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Supported business growth by consistently meeting or exceeding individual performance goals related to new loans originated or serviced.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Front Desk Receptionist

Dave & Buster's
09.2019 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Carhop Server

Sonic Drive in
07.2016 - 08.2018
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.

Education

High School Diploma -

Wichita Learning Center
Wichita, KS

Skills

  • Collections processing
  • Credit adjustments
  • Delinquent account management
  • Debt management
  • Fair debt practices
  • Goal orientation
  • Goals and performance
  • Call center experience
  • Payment posting
  • Sales experience
  • Skip tracking
  • Call center background

Timeline

Collections Agent

ADT Security
07.2024 - Current

Collections Agent

Account Recovery Specialist
01.2023 - 07.2023

Customer Service Representative

Speedy Cash
06.2022 - 01.2023

Front Desk Receptionist

Dave & Buster's
09.2019 - 03.2021

Carhop Server

Sonic Drive in
07.2016 - 08.2018

High School Diploma -

Wichita Learning Center

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Pamaline Guiden