Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Pamela

Miami Beach,FL

Summary

Skilled Housekeeping Manager oversees day-to-day operation of internal and external functions of housekeeping department with primary intent of maintaining decor and beauty of facility. Strong administrative background with proficiency with payroll, scheduling and recruiting and hiring. Trains, coaches, evaluates and provides guidance to all housekeeping team members. Proficient Assistant Manager trained in hotel operations, cleaning procedures, and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.

Overview

4
4
years of professional experience

Work History

Remote Market Manager

Malama Hospitality
Charlotte, North Carolina
01.2023 - Current
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Maintained accurate records of supplies and equipment inventory.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Resolved customer complaints in a timely manner.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
  • Assisted in budget preparation related to labor costs, materials and supplies expenses.
  • Analyzed reports on room occupancy rates, guest feedbacks and other relevant data to identify potential problems or areas of improvement.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Created training programs for new hires including orientation sessions on hotel policies and procedures.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Performed quality control inspections for guest rooms and public areas.
  • Implemented cost-saving measures to reduce operating expenses.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
  • Coordinated maintenance activities with outside contractors as required.
  • Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.

Assistant General Manager

The Ocean Spray Hotel
Miami Beach, FL
08.2020 - 01.2023
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Maintained high standards of quality control, hygiene, health and safety.
  • Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
  • Handled guest complaints professionally and efficiently.
  • Assigned duties and monitored performance of all employees in the hotel.
  • Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
  • Ensured that guests received prompt, courteous attention throughout their stay.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Developed and implemented hotel policies and procedures.
  • Managed budgeting processes including forecasting revenues and expenses for the hotel.
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
  • Administered new hire paperwork and maintained employee files.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Managed labor and property expenses to achieve maximum flow-thru to bottom line.

Education

Associate of Arts - Business Administration

Universidad Nacional Autónoma De Honduras
Tegucigalpa
03-2019

Skills

  • Cleaning Practices
  • Quality Assurance and Control
  • Staff Evaluations
  • Work Prioritization
  • Training and Mentoring
  • Payroll Administration
  • Budget Administration
  • Supply Inventory Management
  • Supervisory Skills

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Remote Market Manager

Malama Hospitality
01.2023 - Current

Assistant General Manager

The Ocean Spray Hotel
08.2020 - 01.2023

Associate of Arts - Business Administration

Universidad Nacional Autónoma De Honduras

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Pamela