Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Pamela

St Louis,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

31
31
years of professional experience
1
1
Certification

Work History

PSA

BJC CSO
Normandy, MO
11.2006 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Tracked, monitored, and reported on adverse events or incidents related to patient safety and quality care.
  • Assisted in the development and implementation of patient safety initiatives.
  • Maintained accurate records of all data pertaining to patient safety activities.
  • Collaborated with other departments within the organization to enhance overall patient safety efforts.
  • Documented all interactions related to patient safety matters accurately in accordance with organizational policy.
  • Worked closely with leadership teams across multiple departments in order to identify opportunities for increasing efficiency while ensuring adherence to high standards of Patient Safety.

PCT

Mercy Hospital St. Louis
St. Louis, MO
07.1999 - 11.2006
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Explained treatment procedures to patients and their families.
  • Assisted with patient transfers from bed to wheelchair or strher as needed.
  • Provided emotional support for patients and families during difficult times.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Educated patients on basic health-related topics such as nutrition, hygiene habits.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Participated in quality improvement activities within the department.
  • Helped create a safe environment by following infection control policies.
  • Instructed new employees on proper techniques of performing daily tasks.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Promoted patient satisfaction by assisting with bathing, dressing and exercising.
  • Delivered outstanding patient care based on physical, psychological, educational and related criteria.
  • Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

pct

Desperes hospital
Creve Coeur, MO
11.1992 - 05.1999
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
  • Worked with patients to schedule tests and procedures.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Education

High School Diploma -

Normandy High School
St Louis, MO
06-1978

Nursing

Forest Park College
St Louis, MO

Accomplishments

  • I ve gotten employee of the month I've got a award from the Doctors of my floor for outstanding staff member

Certification

  • cna 1984 varois certificates

Timeline

PSA

BJC CSO
11.2006 - Current

PCT

Mercy Hospital St. Louis
07.1999 - 11.2006

pct

Desperes hospital
11.1992 - 05.1999

High School Diploma -

Normandy High School

Nursing

Forest Park College

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Pamela