Pamela
Jackson,MI
Summary
Results-driven Quality Representative at Eaton Aerospace with expertise in quality assurance and continuous improvement strategies. Successfully enhanced customer satisfaction by resolving quality issues and supporting new product development. Proficient in ISO standards and skilled in data analysis, fostering collaboration across teams to achieve optimal product excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Designated Supplier Quality Representative
Eaton Aerospace
Jackson, MI
05.2018 - Current
- Collaborated with cross-functional teams for timely resolution of quality issues, increasing customer satisfaction.
- Supported new product development initiatives by reviewing design specifications for manufacturability and quality considerations.
- Elevated organizational awareness regarding importance placed upon adhering strictly towards pre-defined benchmarks pertaining specifically toward ensuring optimal levels of excellence are achieved consistently throughout entirety lifecycle stage associated directly alongside each unique product offering made available upon marketplace at any given moment in time.
- Initiated process improvements through close collaboration with engineering and manufacturing teams.
- Ensured compliance to industry standards, conducting regular audits and maintaining documentation.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Investigated customer complaints to take necessary corrective actions.
- Monitored product quality at all stages of production process.
Supervisor
TAC Manufacturing
Jackson, MI
05.2010 - 04.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
Education
Associate Degree - Science
Jackson College
Jackson, MISkills
- Quality assurance expertise
- Documentation review
- Quality management systems
- Continuous improvement strategies
- Product inspection techniques
- ISO standards
- Lean manufacturing principles
- Customer service
- Data analysis
- Materials inspection
Certification
AS13001 Delegated Product Release
Timeline
Designated Supplier Quality Representative
Eaton Aerospace
05.2018 - Current
Supervisor
TAC Manufacturing
05.2010 - 04.2018
Associate Degree - Science
Jackson College