Summary
Work History
Education
Skills
Accomplishments
GeneralManager

Pamela Abbott

Customer Service Representative
Marion,IA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Claims Services Customer Service Representative

Safelite Solutions
WFH, Iowa
03.2018 - Current
  • Process insurance automobile claims
  • Field customer complaints, escalating complex issues to management for resolution.
  • Verify deductible for Date of Loss
  • Assist in getting insured set up for service
  • Contacted shops as needed to go over pricing
  • Schedule insured for service with Safelite Auto Glass if insured's shop of choice
  • Sell windshield blades for Safelite shops


Cashier/Door Greeter

Walmart
Marion, IA
10.2017 - 03.2018
  • Worked flexible schedule to meet business needs
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Seasonal Wholesale Greenhouse Employee

Prochaska Greenhouses
Cedar Rapids, IA
02.2017 - 05.2017
  • Transplanted plants
  • Watered transplanted plants
  • Assisted in loading delivery vehicles with plants going out to flower shops, stores

Flagger

Elite Flagging
Cedar Rapids, IA
08.2016 - 02.2017
  • Familiar with use of hand signaling procedures.
  • Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
  • Recorded license plate numbers of traffic violators to turn over to law enforcement officials.
  • Used flagging tools such as stop and slow paddle and red flag.
  • Intimately familiar with flagging safety regulations and equipment as published by OSHA.
  • Spoke clearly and confidently to drivers to provide detour routes and direct around work areas.
  • Managed work zones using large signs and hand signals to direct traffic.

Sales Floor Team Member

Target
Cedar Rapids, IA
10.2015 - 05.2016
  • Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.

Bankruptcy Legal Assistant

Klatt Law Offices
Waterloo, IA
05.2013 - 10.2015
  • Closed files
  • Contacted courts to arrange to get collateral documents returned
  • Shipped collateral documents back to clients
  • Conducted DOD/ SCRA searches
  • Logged in/ distributed documents received from clients

Education

Associate of Applied Science - Administrative And Office Support

Scott Community College
Davenport, IA
08.2010 - 05.2013

Associate of Arts - Paralegal Studies

Kirkwood Community College
Cedar Rapids, IA
01.2003 - 05.2004

Skills

Insurance industry experience

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Accomplishments

  • Team Member of the month - three times
  • Helped team get Team of the Month several times per year
  • Consistently receive near perfect monitor scores
  • Highly efficient with claims reporting process
  • Consistently exceed windshield wiper blades sales
  • Consistently exceed Appointment Rate KPI


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Pamela AbbottCustomer Service Representative