Pamela Abdullah
Duluth,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
23
23
years of professional experience
Work History
Family Caregiver | Private Residence
Patient
10.2022 - 10.2025
- Coordinated a complex schedule of medical appointments, therapies, and specialist consultations, ensuring 100% adherence to care plans.
- Acted as a primary liaison between medical professionals, insurance providers, and pharmacies to navigate healthcare systems and resolve billing discrepancies.
- Managed household and medical budgets, including tracking expenses and processing insurance claims.
- Adapted to rapidly changing health needs by implementing home safety modifications and researching medical equipment.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
Vendor Network Representative
Transworld Systems Inc.
12.2002 - 10.2022
- Greeted and assisted guests in a friendly, professional manner.
- Handled media provided from outside clients throughout the legal process to be provided to the firms and maintained file.
- Organized meetings, including scheduling, sending reminder of office visits and organizing catering when necessary.
- Answered phones ad routing call to the correct person or taking messages.
- Prepared daily, weekly, monthly and quarterly reports.
- Did copying, faxing, emailing/scanning and distributing mail to varus department.
- Used various software, including word processing, spreadsheets, databases and presentation software.
- Coordinated deliveries of supplies and keeping inventory.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Secured competitive pricing through effective negotiation strategies with suppliers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed approximately 15-20 incoming calls, emails and faxes from customers.
Education
No Degree - Certification of Nutrition
Hinds Community College
Raymond, Mississippi, MS12.1989
High School Diploma -
Mendenhall High School
Mendenhall, MS05.1987
Skills
- Strategic Relationship Building
- Risk Management & Resilience
- Administrative & Technical Support
- Transportation assistance
- Compassionate caregiving
- Household management
- Emotional support
- Nutritional planning
Timeline
Family Caregiver | Private Residence
Patient
10.2022 - 10.2025
Vendor Network Representative
Transworld Systems Inc.
12.2002 - 10.2022
No Degree - Certification of Nutrition
Hinds Community College
High School Diploma -
Mendenhall High School