Pamela Abraham
Indianapolis,IN
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
22
22
years of professional experience
Work History
Accounts Receivable Specialist
YMCA Of Greater Indianapolis
11.2016 - 06.2023
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Developed and maintained positive relationships with clients to maximize collections.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Representative
YMCA Of Greater Indianapolis
08.2001 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree -
University of Indianapolis
Indianapolis, INSkills
- Account Reconciliation
- Customer Notifications
- Invoice Preparation
- Bill Processing
- Payment Management
Timeline
Accounts Receivable Specialist
YMCA Of Greater Indianapolis
11.2016 - 06.2023
Customer Service Representative
YMCA Of Greater Indianapolis
08.2001 - 11.2016
No Degree -
University of Indianapolis
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