Pamela Allen

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Performed research to collect and record industry data.

• Generated leads and established relationships with potential customers through outbound telephone calls.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

• Generated leads and established relationships with potential customers through outbound telephone calls.
• Documented customer interactions and transactions, maintaining accurate records of all dealings.

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Remained alert to problems or health issues of clients and competently responded.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Documented residents' mental status, sleep, and eating patterns in medical record books.
• Conferred with supervisor to discuss patient condition and medical care.
• Planned activities to encourage movement, stretching and strength building.
• Transported individuals to events and activities, medical appointments, and shopping trips.

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Assisted disabled clients to support independence and well-being.
• Completed entries in log books, journals, and care plans to accurately document and report patient progress.
• Followed nutritional plans to prepare optimal meals.
• Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Developed rapport to create safe and trusting environment for care.
• Administered medication as directed by physician.
• Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
• Provided transportation and appointments management.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
• Transported clients for medical and personal outings.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
• Constructed cognitively stimulating activities.
• Trained new staff members on best practices for home health care.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Mortgage customer research; Processed incoming mail; Research customer requests and complaints and also processed payoffs

Collecting appropriate documentation needed for a short sale. Communicated with customer with any questions regarding short sale and the process

Assisting customers with all options to avoid foreclosure

Assisting customer with foreclosure alternatives

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Provided primary customer support to internal and external customers.
• Tracked customer service cases and updated service software with customer information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Educated customers about billing, payment processing and support policies and procedures.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

• Contacted customers to discuss past-due accounts and negotiated payment plans.
• Responded to customer inquiries and provided detailed account information.
• Maintained accurate records of customer accounts, payments and payment plans.
• Entered client details and notes into system for interdepartmental access and review.
• Worked with customer to create debt repayment plan based on current financial condition.
• Researched billing errors and discrepancies to initiate corrective action.
• Established relationships with customers to encourage payment of delinquent accounts.
• Monitored customer accounts for payment delinquency and initiated collection efforts.
• Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
• Analyzed customer financial records to determine appropriate payment plan.
• Developed and documented collection procedures and policies to comply with government regulations.
• Generated and distributed monthly customer statements.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.