Summary
Overview
Work History
Skills
Programs
Languages
Timeline
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Pamela Alvarez Cardenas

Pamela Alvarez Cardenas

Miami,FL

Summary

I'm a knowledgeable and resourceful administration officer and retail assistant, with demonstratable skills in organisation, communication and problem-solving. I have a strong understanding of the importance of accurate record keeping, and efficient and goal orientated scheduling management, with an ability to effectively delegate the required tasks to achieve what's been set out to be accomplished, by utilising each team members individual strengths, to ensure each individual task is completed to the best of the whole teams ability - along with my personal goal to exceed the minimum expectations set for anything I do. Im a punctual person, who is also well versed in utilizing many aspects of online software programmes. While carrying out tasks, I always ensure due diligence by paying high levels of attention to detail, and ensuring the work carried out could not be completed any better. To boost productivity and assist in facilitating operations, in a professional manner, coordinate files, correspondences and resources iso all team members are aware of exactly where what they need is. My skills in in general office processes and optimizations strategies are also of a satisfactory level, however am outstanding in adapting to whatever situation arises, and having the ability to walk into almost any role that may require assistance, as situations arise, and assist in completing the required works to a high standard. I'm well versed in several different definitions of, and push for higher standards in quality control, customer service, product standards, team productivity. I am looking forward to taking my hand to learning whatever role I may find myself in next, to expand my knowledge and introduce new concepts and ideas to myself

Overview

7
7
years of professional experience

Work History

Cashier Team Lead

Pura vida Miami
Miami , Fl
01.2024 - Current
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Processed refunds and exchanges according to company policy.
  • Assisted customers with locating items within the store when requested.
  • Trained new cashiers on proper use of registers and store policies.
  • Followed company security procedures for handling large sums of money.
  • Conducted price checks for special orders or discounts as requested by customers.

Assistant Manager

TUK CORPORATION
MIAMI, FLORIDA
04.2023 - 01.2024
  • Answering phones, filing invoices, office maintenance, payroll management, QuickBooks, payments to suppliers, customer service and manager/employee conduit, cash management and corporate accounts; I also worked in other areas such as Management, Network Management and Human Management

Front Desk Receptionist

AESTHETICBYDANI
MANIZALES, COLOMBIA
05.2017 - 12.2019
  • Customer service, appointment scheduling, social media management, payroll weekly, ordering supplies
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Greeted customers warmly and made them feel welcome.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled cash transactions accurately, balancing the register at the end of each shift.

Assistant Manager

CREATES SA.
04.2018 - 01.2019
  • Processing accounts payable and receivable on a daily basis, preparing and processing payroll on a weekly basis, maintaining stock levels and carrying out all ordering requirements for all the different vendors, price control of products, as well as on preparing and depositing the previous weeks cash takings
  • Managed customer service inquiries and complaints in a timely manner.
  • Ensured compliance with safety regulations and company policies.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Issued receipts, refunds, credits or change due to customers.

Skills

  • Organisation
  • Communication
  • Problem-solving
  • Record keeping
  • Scheduling management
  • Delegation
  • Attention to detail
  • Online software programs
  • General office processes
  • Optimization strategies
  • Quality control
  • Customer service
  • Product standards
  • Team productivity
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Internet
  • Email

Programs

  • Microsoft
  • Word
  • Excel
  • PowerPoint
  • Internet
  • E-mail

Languages

  • Spanish, Native
  • English, Advanced

Timeline

Cashier Team Lead

Pura vida Miami
01.2024 - Current

Assistant Manager

TUK CORPORATION
04.2023 - 01.2024

Assistant Manager

CREATES SA.
04.2018 - 01.2019

Front Desk Receptionist

AESTHETICBYDANI
05.2017 - 12.2019
Pamela Alvarez Cardenas