Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Pamela Angeles

Summary

Organized and dependable candidate successful at managing and learning different tasks. In-depth understanding of working efficiently and providing amazing customer service. Thrives in changing environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Cashier

IKEA
04.2023 - Current
  • Mainly a food cashier in the restaurant but one of the few cashiers to be open to work in other departments in the restaurant
  • On the production side; mainly help the serving line and the Swedish Food Market (IKEA's grocery store!)
  • Food cashier responsibilities include setting up coffee towers, maintaining the espresso machine, stocking bottled drinks in coolers, doing a daily checklist, and keeping up with the high-volume checkout lines
  • When put on the serving line tasks include serving the correct options and portions of food to customers, communicating efficiently with the food quarterbacks, helping maintain the cleanliness of the serving station, when needed throwing food in the fryer, and doing daily/temperature checklist
  • When put in the Swedish Food Market, involves stocking grocery items within the market and other places around the store
  • Help customers check out at the Swedish Market cash register
  • Document products that are put out on the sales floor for inventory, help do inventory counting once a month, do the daily checklist, do facing, and keep up with expiration dates.

Retail Sales Associate

J.Crew Factory
03.2023 - 11.2023
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Making sure every guest was welcome and ready to answer any questions on the sales floor.
  • Ensuring the best check-out experience with personable communication with customers when checking out and offering deals by acquiring their email and J.Crew Store Credit Card
  • (Never forgetting to ask!)
  • Assist in several store tasks like merchandising, picking and packing in-store and online orders, gobacks, and correcting/placing correct signage
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Awarded Store MVP Associate for the Month of October.

Park Lead

Urban Air Adventure Park
09.2020 - 01.2023
  • Team Member since the first day the establishment was open in Laurel, Maryland.
  • Promoted to Team Lead in the span of 3 months
  • Specialized areas were Front Desk and Attractions
  • Lead that was responsible for opening Mon/Wed and weekend mornings
  • In charge of issuing Time Breaks to the staff and created the Time Breaks system
  • Conducting interviews
  • Front Desk Lead responsibilities: Counting in/out cash registers, assisting 1-2 front desk staff members, handling guests' complaints/issues, assisting Spanish-speaking guests, and being the Membership Ambassador
  • Attractions Lead: Supervising 5-15 court monitors, issuing Time Breaks, conducting Action Card Inspections for the attractions, and promoting/enforcing safety at all stations.

Party Host

LOL Stations MEGA Fun Center
05.2017 - 08.2017
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for staff and guests.
  • Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
  • A huge early on accomplishment involved hosting and planning a party on my own without any supervision from my party manager.
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests.

Education

Eleanor Roosevelt High School

Associate's degree - Criminal Justice

Prince George's Community College
05.2022

Skills

  • Merchandising
  • Serving Experience
  • Positive Attitude
  • Organizational Skills
  • Supervising Experience
  • Adaptability and Flexibility
  • Excellent Customer Service
  • Cash Handling Expertise
  • Retail Sales
  • Teamwork and Collaboration
  • Attention to Detail
  • Effective Communication

Certification

Food Handler Certification

Languages

Spanish

Timeline

Restaurant Cashier

IKEA
04.2023 - Current

Retail Sales Associate

J.Crew Factory
03.2023 - 11.2023

Park Lead

Urban Air Adventure Park
09.2020 - 01.2023

Party Host

LOL Stations MEGA Fun Center
05.2017 - 08.2017

Eleanor Roosevelt High School

Associate's degree - Criminal Justice

Prince George's Community College

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Pamela Angeles