Pamela A Peden
Wylie,TX
Summary
A dependable, independent, goal oriented, mature, professional currently seeking a remote position as a Healthcare customer service advocate with Customer Service Center. Excellent communication skills, the ability to learn new concepts quickly and get the job done attitude will be an immediate asset to any progressive medical facility.
Motivational Coach with proven ability to deliver highly productive and efficient outcomes through clear goal setting and performance monitoring. Skilled in developing personalized coaching strategies, team dynamics improvement, and effective communication techniques. Excel at using empathy, active listening, and motivational feedback to inspire individuals and teams towards achieving their full potential.
Overview
13
13
years of professional experience
Work History
Nutritional Health Coach
Business Owner Herbalife Nutritionist
Wylie, Texas
05.2016 - 02.2019
- Assessed physical condition of athletes to determine readiness for competition.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
Medical Assistant
Dr. John W. Wilson
Richardson
02.2013 - 03.2013
- Back Office: Roomed patients, took and recorded vital signs, patient preparation, patient education, capillary punctures, EKG and maintained an OSHA compliant workplace
- Front Office: Answered multi line phone system, patient scheduling, patient check in, patient check out, scheduling patient follow up, assisted patients with transportation scheduling times for next appointments, accepted copays, lab requisitions, faxing, filing, administrative duties, charting, Rx referrals, handed out prescription samples, cleaned rooms, room preparation, stocked rooms, inventory control and followed all HIPAA policies and guidelines.
Special Education Teacher Assistant
Wylie ISD School District
Wylie
08.2007 - 12.2010
- Assisted with special needs students
- Provided educational strategies and techniques for classroom instruction
- Assisted with development of sensory/ perceptual motor skills, languages, cognition and memory.
Home Health Aid
Allen
01.2006 - 06.2007
- Caregiver: Bathed, Assisted with dressing and feeding
- Changed bedding and bathroom linens, patient ambulation, Monitored diabetic sugar levels and gave insulin injections as needed.
Education
Graduate -
PCI Health Training Center
Richardson, TXSkills
- OSHA Regulation
- CPR Certified
- Phlebotomy
- Vitals
- EKG
- Charting
- Patient Care
- Glucometer
- Blood Smears
- Autoclave
- Urinalysis
- Injections
- Phone Triage
- Vision Test
- Centrifuge
- Patient Education
- ESR
- Hematocrit/ Hemoglobin
- Phone Skills
- Collections
- Charts/ Filling
- Insurance Verification
- Medical Ethics
- Microsoft Word
- Medical Terminology
- Microsoft Excel
- Billing
- Patient Scheduling
- HIPAA
- ICD9/CPT
- Team Development
- Training exercises
- Nutritional Education
- Fitness Assessments
- Team motivation
Administrativeskills
- Phone Skills
- Collections
- Charts/ Filling
- Insurance Verification
- Medical Ethics
- Microsoft Word
- Medical Terminology
- Microsoft Excel
- Billing
- Patient Scheduling
- HIPAA
- ICD9/CPT
Military Service
- United States Navy, 1984-01-01, 1988-12-31
- Active Reserves, 1990-01-01, 1992-12-31
- Current, Disabled Veteran
Timeline
Nutritional Health Coach
Business Owner Herbalife Nutritionist
05.2016 - 02.2019
Medical Assistant
Dr. John W. Wilson
02.2013 - 03.2013
Special Education Teacher Assistant
Wylie ISD School District
08.2007 - 12.2010
Home Health Aid
01.2006 - 06.2007
Graduate -
PCI Health Training Center
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