Pamela Aragon
El Paso
Summary
Efficient Safety Manager with solid background in emergency response procedures and management. Skilled in implementing safety programs and conducting risk assessments and investigations. Strong organizational skills with extensive knowledge of safety compliance and regulations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Safety Manager
Munoz Trucking Inc
08.2020 - 01.2025
- Facilitated training for 200 employees.
- Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
- Developed and implemented safety programs.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Instructed senior leaders on appropriate employee corrective steps.
- Structured compensation and benefits according to market conditions and budget demands.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Human Resources Manager
Munoz Trucking Inc
08.2020 - 01.2025
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Instructed senior leaders on appropriate employee corrective steps.
Customer Service Representative
Mesilla Valley Transportation
05.2018 - 08.2020
- Responded to customer requests for products, services, and company information.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Customer Service Representative
Cox Communications
01.2015 - 05.2018
- Responded to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
Education
Medical Assistant And Laboratory Certification - Medical
Southwest University
El Paso, TX03-2010
Skills
- Safety policy writing
- Safety program development
- Safety audits
- Performance management
- Liability review
- Compliance management
- Training program development
- Staff training
- Project coordination
- Time management
- Implementing policies
- Conflict resolution
- Negotiation strategies
- Human resources procedures
Certification
- Member Certificate, North American Transportation Management Institute- 2022
- Corporate and Business Training, Lean Six Sigma Green Belt - 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Safety Manager
Munoz Trucking Inc
08.2020 - 01.2025
Human Resources Manager
Munoz Trucking Inc
08.2020 - 01.2025
Customer Service Representative
Mesilla Valley Transportation
05.2018 - 08.2020
Customer Service Representative
Cox Communications
01.2015 - 05.2018
Medical Assistant And Laboratory Certification - Medical
Southwest University
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