Pamela Armstrong
Euless,TX
Summary
Highly motivated job seeker with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively independently and as a team player. Ability to quickly master new skills. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Hurst Euless Bedford ISD
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Part Time Driver
Uber
01.2016 - 12.2019
- Provided excellent customer service to ride share customers at Dallas/Ft. Worth airport (4.9 out of 5 Customer Service rating)
- Followed all relevant traffic laws and safety regulations
Associate Director – Billing Operations
AT&T Inc
01.2011 - 12.2013
- Ensured accurate and timely billing and revenue assurance for U-verse and Wireless telecom product offerings
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems
- Collaborated with on and offshore vendor resources to ensure identified problems were resolved in a timely manner with no revenue impact
- Account Management of millions of accounts to resolve billing errors and minimize impacts to customer service
- Led interdepartmental team to identify process improvement and mechanization projects
- Collaborated and negotiated with stakeholders to secure project funding
- Managed a team of 60 employees (managers and bargained for employees which included ensuring HR functions such as Hiring, Family Medical Leave Act requests, Accommodation requests, grievances, payroll, goal setting and performance ratings, were completed by specified deadlines
- Partnered with Human Resources, Security and EEO to ensure that all compliance and disciplinary issues were handled swiftly, consistently and fairly
- This position required 24/7 responsibility to ensure billing accuracy and timelines
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive
Associate Director – Billing Operations
AT&T Inc
01.2009 - 01.2011
- Led efforts to assess end to end billing operation systems and processes for regional telecom companies as they were merged with SBC/AT&T
- Identified gaps, proposed solutions and led implementation of solutions for the new organization
- Worked with a multi organizational team of employees and consultants to develop an enterprise framework for billing and revenue assurance using my team's processes as the baseline
- As a result, I became the Company Lead for these processes as the other regional companies merged with AT&T
Education
Master of Business Administration - Business Administration And Management
Dallas Baptist University
Dallas, TX12.1999
Bachelor of Business Administration - Business Administration And Management
University of Texas
El Paso, TX05.1980
Skills
- Proven Leadership and Critical thinking Skills
- Proficient in Excel, Word and PowerPoint
- Strong Verbal and Written Communication
- Knowledge of Agile methodology
- Extensive Conflict Resolution Skills
- Strong Personnel Management skills
- Solid Collaboration and Relationship Building
- Strong Customer Service Focus
- Experience with Labor Relations laws and Union contracts
Certification
Six Sigma Orange Belt
Timeline
Substitute Teacher
Hurst Euless Bedford ISD
01.2024 - Current
Part Time Driver
Uber
01.2016 - 12.2019
Associate Director – Billing Operations
AT&T Inc
01.2011 - 12.2013
Associate Director – Billing Operations
AT&T Inc
01.2009 - 01.2011
Master of Business Administration - Business Administration And Management
Dallas Baptist University
Bachelor of Business Administration - Business Administration And Management
University of Texas
Six Sigma Orange Belt
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