Pamela Arnold
Pentwater,MI
Summary
Detail-oriented and tech-savvy finance professional with a proven track record in leading accounts receivable and accounts payable teams, and driving successful ERP system implementations. Recognized for streamlining processes, ensuring financial accuracy, and delivering exceptional results through strategic cross-functional collaboration. Committed to leveraging analytical skills and industry knowledge to enhance operational efficiency and support organizational growth. Passionate about fostering a culture of continuous improvement in finance operations.
Overview
2024
2024
years of professional experience
Work History
Business Process Lead
Gordon Food Service
07.2018 - 04.2023
- Led the Accounts Payable workstream for a company-wide SAP ERP Rollout, aligning processes and ensuring accurate data migration
- Collaborated with IT, finance, and operations teams to configure system workflows and test functionality
- Trained AP staff on new procedures and tools, supporting a smooth transition and adoption
- Analyzed data trends to identify process bottlenecks and propose actionable solutions to enhance productivity.
Accounts Payable Manager
GORDON FOOD SERVICE
01.2009 - 01.2014
- Managed both direct and indirect payables, ensuring timely and accurate processing
- Oversaw account reconciliations and month-end close activities, maintaining financial accuracy and compliance
- Led the implementation of an automated AP system, reducing manual workload and improving invoice processing efficiency
- Collaborated with cross-border teams to integrate Canadian operations into a centralized AP workflow, streamlining processes and enhancing visibility across entities
Accounts Receivable Senior Team Lead
GORDON FOOD SERVICE
01.1998 - 01.2009
- Monitor time and attendance on a daily basis.
- Order supplies and manage the supply budget.
- Responsible for loading all EDI payments and payments made on the Web daily. Balance these payments on a daily basis.
- Quarterly I am responsible for evaluating and determining the amount of incentive pay for 10 of the employees.
- Started as an A/R Representative covering several different branches during the years of 1999-2001. Worked with customers and CDS’s to help reconcile customer’s accounts.
- Became a team leader in 2000 with 3 employees on my team.
- 2001-2002 took over the Chain Administrator and Team Lead position
- During 2002 assumed the role of Senior Team Lead.
- Responsible for ensuring the accuracy of daily account balances. Charge-back customers for unauthorized deductions. Identify and resolve customer problems to ensure high levels of customer satisfaction.
- Verify, monitor, and enter transactions of $18 million in accounts receivables.
- Research and process invoice deductions in a timely manner to reduce cash flow issues.
- Respond and resolve customer questions and concerns to achieve and maintain high levels of customer satisfaction.
Credit Collection Specialist
FINISHMASTER
01.1995 - 01.1998
- Accountable for controlling the credit balances of approximately 1500 customers through daily transaction analysis and effective implementation of credit policies.
- Maintain credit records for over 1500 customers. Responsible for collection of past due accounts.
- Complete various month-end and DSO reports. Prepare and distribute monthly statements to customers.
- Assist Management in preparation of Bad Debt Reserve Report.
- Verify and issue non-merchandise credits towards customer accounts.
Accounts Receivable Clerk
LEVY MUSIC AND VIDEO
01.1993 - 01.1995
Finance Special Projects Senior Business Analyst
GORDON FOOD SERVICE
01.2014 - 2018
- Led the end-to-end implementation of a new direct accounts payable automation platform, improving invoice processing speed, accuracy, and vendor communication
- Supported integration of AP functions for newly acquired entities, aligning processes and systems to ensure seamless financial operations across business units
- Managed multiple finance-related projects simultaneously, partnering with cross-functional teams to drive process improvements and system enhancements
- Conducted business analysis to identify operational gaps and recommend solutions that increased efficiency and reduced manual workload
- Facilitated stakeholder communications, documentation, and training to support successful adoption of new tools and workflows
Senior Business Analyst - Finance Shared Services
Gordon Food Service
2023 - 2025
- Facilitated business process mapping across finance functions to identify inefficiencies and recommend improvements aligned with best practices
- Led process improvement initiatives, collaborating with stakeholders to streamline workflows and enhance operational consistency
- Developed comprehensive documentation and delivered training to ensure successful adoption of updated procedures and systems
- Gathered and analyzed business requirements for the implementation of Microsoft Dynamics 365 ERP, supporting the integration across specialty companies
- Acted as a liaison between finance, IT, and specialty business units to ensure alignment of system capabilities with operational needs
Education
Associates Degree - Accounting and Computer Programming
Davenport College
Grand Rapids, MISkills
- Requirements gathering
- Agile methodology
- User acceptance testing
- Stakeholder management
Timeline
Business Process Lead
Gordon Food Service
07.2018 - 04.2023
Finance Special Projects Senior Business Analyst
GORDON FOOD SERVICE
01.2014 - 2018
Accounts Payable Manager
GORDON FOOD SERVICE
01.2009 - 01.2014
Accounts Receivable Senior Team Lead
GORDON FOOD SERVICE
01.1998 - 01.2009
Credit Collection Specialist
FINISHMASTER
01.1995 - 01.1998
Accounts Receivable Clerk
LEVY MUSIC AND VIDEO
01.1993 - 01.1995
Senior Business Analyst - Finance Shared Services
Gordon Food Service
2023 - 2025
Associates Degree - Accounting and Computer Programming
Davenport College