Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Pamela Averill

Cape Coral,FL

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Orthopedic Specialist of SW FL
02.2017 - 10.2020
  • Checking in and out patients
  • Collecting copays and balances
  • Running reports for insurance verifications
  • Worked in Physical Therapy department (same duties as above)
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • (239) 334-7000

Customer Service Manager

Mark Rodgers, M.D P.A
10.2016 - 02.2017
  • Checking in and out patients
  • Collecting Copays and balances
  • Insurance verification
  • (239) 549-5363
  • Office has since closed, due to Doctor passing away.

Customer Service Representative

Lee Physicians Group- Lee Memorial Health Systems
01.2014 - 01.2016
  • Checking in and out patients
  • Scheduling patients and handling walk-in patients
  • Collecting Copays and balances
  • Insurance verification
  • Scheduling Rep lunches
  • Supply ordering
  • Handled banking/ put together deposits
  • Scanning audits
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • (239) 343-9100

Customer Service Representative

Troast and Associates Internal Medicine
01.2012 - 01.2014
  • Scheduling appointments
  • Answering phones
  • Check in
  • Check out
  • Insurance verification
  • Billing department
  • Collections of past due monies
  • Working A/R Report
  • Vaccine Verifications
  • Deposits
  • Office secretary
  • Ordering office supplies
  • (239) 278-0400
  • Office has since closed due to Doctor passing.

Telephone Customer Service Representative

Phase V of Southwest Florida
01.2009 - 01.2012
  • Answering multi-phone lines
  • Taking messages/ relaying messages
  • Taking orders
  • Entering orders
  • Direct mail
  • Live interactive chats
  • Supervisor/ Lead Positions
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • (239) 498-3200
  • Company has been sold and no longer.

Education

No Degree - Academic

Ida S. Baker High School
Cape Coral, FL
01.2008

Skills

  • Three years working at an answering service for many office and companies
  • Eight years working in the medical field from front desk reception to billing in the office
  • Hard working
  • Reliable
  • Team player
  • Organized
  • Data entry
  • Customer service

Timeline

Customer Service Representative

Orthopedic Specialist of SW FL
02.2017 - 10.2020

Customer Service Manager

Mark Rodgers, M.D P.A
10.2016 - 02.2017

Customer Service Representative

Lee Physicians Group- Lee Memorial Health Systems
01.2014 - 01.2016

Customer Service Representative

Troast and Associates Internal Medicine
01.2012 - 01.2014

Telephone Customer Service Representative

Phase V of Southwest Florida
01.2009 - 01.2012

No Degree - Academic

Ida S. Baker High School

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Pamela Averill