Pamela Ayala
Queens,NY
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Showroom Sales Associate
JR Castings & Findings
09.2022 - Current
- Knowledge of castings and mountings products, effectively showcasing to customers based on their needs.
- Worked closely with the designer to do CAD orders.
- Handled customer inquiries professionally, resolving issues promptly to ensure satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Collaborated with team members, resulting in a productive work environment.
- Maintained showroom appearance by organizing displays and ensuring cleanliness for an inviting atmosphere.
- Managed inventory levels by tracking sales trends, making informed decisions on reordering stock.
- Stocked merchandise, clearly labeling/tagging items, and arranging according to their sections.
Front Desk Receptionist/Office Assistant
JRJ Metro
06.2022 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution. Perform general office duties, including scanning, faxing, filing and data entry
- Receive UPS, USPS and FedEx shipments; deliver interoffice mail and packages.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Maintained confidentiality of sensitive data to protect customer and business information.
Medical Receptionist
Integral Health Group
06.2021 - 02.2022
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Complete new patients process, scan and document in the electronic health record
- Answered multi-line phone system and enthusiastically greeted callers.
- Managed Mental health therapist's calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Childcare Provider
Private Client
08.2020 - 02.2021
- Assisted with on-line classes, homework, and studying during after-school portion of the day.
- Prepared healthy, age-appropriate snacks and meals.
- Developed problem-solving skills in children by presenting them with age-appropriate challenges and guiding them towards solutions.
- Transported children safely to various appointments and extracurricular activities as required.
- Collaborated closely with parents to address any specific needs or concerns regarding their child''s care and development.
Reservationist/Hostess
Maiella
08.2017 - 03.2020
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Proactively communicated potential availability issues or overbooking concerns with management to find solutions before impacting guest experience.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
Hostess
Vaucluse
09.2015 - 12.2017
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintain communication with kitchen staff, management, serving staff and guests to ensure that dining details and concerns are handled properly.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Package Handler and Front Desk Associate
Ria Money Transfer
12.2011 - 04.2015
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Education
Bachelor of Arts - Clinical Psychology
Hunter College
New York, NY05.2021
Associate of Arts - Psychology
Queensborough Community College
Bayside, NY06.2018
Skills
- Product Knowledge Expertise
- Sales strategy development
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
Languages
Spanish
Native or Bilingual
Timeline
Showroom Sales Associate
JR Castings & Findings
09.2022 - Current
Front Desk Receptionist/Office Assistant
JRJ Metro
06.2022 - Current
Medical Receptionist
Integral Health Group
06.2021 - 02.2022
Childcare Provider
Private Client
08.2020 - 02.2021
Reservationist/Hostess
Maiella
08.2017 - 03.2020
Hostess
Vaucluse
09.2015 - 12.2017
Package Handler and Front Desk Associate
Ria Money Transfer
12.2011 - 04.2015
Bachelor of Arts - Clinical Psychology
Hunter College
Associate of Arts - Psychology
Queensborough Community College
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