Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Pamela Badgett

Arlington,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

41
41
years of professional experience

Work History

Lead International Flight Attendant

American Airlines
Dallas, TX
03.2013 - Current
  • Resolved disputes between passengers in a professional manner if needed.
  • Provided customer service support to passengers during long haul flights.
  • Interacted with foreign airport personnel, customs officials, immigration officers, and other airline staff when necessary.
  • Facilitated communication between passengers speaking different languages using translation services or interpreters when necessary.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Conducted pre-flight briefings with the flight crew to ensure all regulations were adhered to.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Participated in pre-flight briefings to discuss flight details, weather and service plans.
  • Ensured that all passengers had a safe and comfortable journey while adhering to company standards of service excellence.

Flight Attendant

American Airlines
Dallas, TX
03.1985 - Current
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
  • Delivered onboard customer service including food and beverage service.
  • Cooperated with pilots and crew members while performing duties on board the plane.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.

Instructor Flight Attendant

American Airlines
Dallas, TX
07.1998 - 01.2007
  • Conducted lectures, demonstrations and group activities in order to enhance learning experience.
  • Encouraged students' critical thinking skills by facilitating classroom discussions.
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Adhered to company policies regarding security measures and protocol at all times.

Insurance Claims Adjuster

Allstate Insurance Co
Fort Lauderdale, FL
12.1982 - 02.1985
  • Negotiated settlements within prescribed authority limits.
  • Ensured that all claims were settled promptly and equitably according to established procedures.
  • Analyzed policy language to determine applicable coverage and benefit levels.
  • Advised customers on the status of their claim payments or denials.
  • Maintained accurate records of all claim activities in accordance with company guidelines.
  • Reviewed and evaluated insurance claims for coverage, accuracy, completeness and compliance with company standards.

Education

Bachelor of Science - Behavioral Sciences

Trevecca Nazarene University
Nashville, TN
06-1982

Skills

  • Food and Beverage Service
  • Security Awareness
  • Baggage Handling Procedures
  • Crew Coordination
  • Passenger Assistance
  • Team Leadership Abilities
  • Emergency Response Training
  • Customer Service
  • First Aid
  • FAA Regulations
  • Passenger Support
  • Regulatory Compliance
  • Public Interaction
  • Company Policy Adherence
  • Adult AED and CPR
  • Strong Work Ethic
  • Professional Appearance
  • Company Culture and Values
  • Guest Services

Affiliations

  • Member of Hospitality Services Team at Koinoia Christian Church of Arlington, TX for the past 2 years.

Accomplishments

  • Selected for Employee of the Year in 2013 at American Airlines
  • Honoroale Mention in Who"s Who In America in 1985

References

References available upon request.

Timeline

Lead International Flight Attendant

American Airlines
03.2013 - Current

Instructor Flight Attendant

American Airlines
07.1998 - 01.2007

Flight Attendant

American Airlines
03.1985 - Current

Insurance Claims Adjuster

Allstate Insurance Co
12.1982 - 02.1985

Bachelor of Science - Behavioral Sciences

Trevecca Nazarene University

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Pamela Badgett