Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Pamela Baidoo

Pensacola,FL

Summary

Dynamic hospitality professional with extensive experience the hospitality industry, excelling in regulatory compliance and employee training. Proven track record in inventory management and event coordination, driving customer satisfaction and operational efficiency. Adept at fostering strong team dynamics while implementing innovative strategies to enhance sales and service quality.


Overview

21
21
years of professional experience
1
1
Certification

Work History

Bartender

Sandbar Sunset Bar and Grill
09.2024 - Current
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.


Owner/Operator

Soulshine Food Stand
05.2017 - Current
  • Maintained employee records, prepared payroll and scheduled shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Planned daily menus and prepped food for service.
  • Purchased food and cultivated strong vendor relationships.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Assistant General Manager

Mugshots Grill & Bar
10.2023 - 09.2024
  • Mentored and motivated team members to achieve challenging business goals.
  • Resolved problems promptly to elevate customer approval.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Motivated staff to perform at peak efficiency and quality.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Branch Manager

Labormax Staffing
09.2020 - 10.2023
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Interviewed, hired and developed teams of up to 200 primarily with disaster relief, including travel crews.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Coordinated and administered job fairs and other recruitment events to engage potential talent.

Restaurant Bar Manager

Broussards of Navarre Beach
06.2018 - 02.2020
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Crafted special drink and cocktail menu items for seasonal offerings.

FOH Manager

Barley's Taproom & Pizzeria
04.2004 - 03.2007
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Collaborated with chefs to create seasonal menus and promotional offers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.

Education

Associate of Arts - American Humanics

Missouri Valley College
Marshall, MO
05-1989

Skills

  • Regulatory compliance expertise
  • Mixology knowledge
  • Compliance with health standards
  • Inventory management
  • Employee training
  • Employee supervision
  • Event coordination
  • Sales acumen
  • strong multitasking skills
  • Customer relationship development

Certification

OSHA 30 Certified

Certified Flagger Instructor

Safeservf Certified

Timeline

Bartender

Sandbar Sunset Bar and Grill
09.2024 - Current

Assistant General Manager

Mugshots Grill & Bar
10.2023 - 09.2024

Branch Manager

Labormax Staffing
09.2020 - 10.2023

Restaurant Bar Manager

Broussards of Navarre Beach
06.2018 - 02.2020

Owner/Operator

Soulshine Food Stand
05.2017 - Current

FOH Manager

Barley's Taproom & Pizzeria
04.2004 - 03.2007

Associate of Arts - American Humanics

Missouri Valley College

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Pamela Baidoo